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Put your service on Vacation Hold

Going on vacation or away for a while? Find out how to temporarily suspend your service.


Quick answer
FREQUENTLY ASKED QUESTIONS

How do I place my AT&T service on Vacation Hold?

Is there a fee to place my service on Vacation Hold?

ArticleDETAILED INFO

What to know about Vacation Hold

If you have AT&T Internet, AT&T Phone, or U-verse TV

Have a combination of internet, phone, or U-verse TV service? You’ll have to put each one on hold. You can place all other AT&T services on Vacation Hold as needed. For example, if you have DIRECTV, AT&T Internet, and AT&T Phone, you can keep DIRECTV active, but you’ll have to suspend AT&T Phone and Internet together.

You can put your service on Vacation Hold twice within a 12-month period. The minimum time you can suspend service is 2 months and the maximum is 9 months.

You’ll have to meet these requirements to place your service on hold:
  • Account in good standing
  • Active service for at least 30 days 
  • Start date between 10 and 30 days from the day you request the hold
  • Restoration of service between 60 and 270 days from the start date

If you have DSL, Landline - Home phone, Dial-up, or DISH

The timeframe and requirements vary by state. Call us at 800.288.2020.
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Other Vacation Hold details

When you place your service on hold, it won’t be available for use and your home Wi-Fi® won’t work until we restore your service. You don’t have to do a thing with your equipment.

If you have AT&T Internet

Good news! You can still use your current email IDs to hop on our Wi-Fi network when you’re away from home.

If you have AT&T Phone

  • Have a combined bill and AT&T Phone is on it? Then AT&T Phone service won’t be available.
  • Have a combined bill and AT&T Phone isn’t on it? You can get incoming calls and access to voicemail. 
    • Outbound calls, other than to 911 or to toll-free numbers, may incur a per-minute fee. 
    • Other charges may apply for calls to directory listing services and directory assistance. 
    • You can keep your current phone number and directory listing. 
  • If you have a monitored home alarm that makes outbound calls, these calls will continue to work during the Vacation Hold.

If you have U-verse TV

  • While you can’t watch your recordings when your service is on Vacation Hold, we’ll save them for you. You can get your recorded programs when your service is restored. 
  • DVR recording and playback won’t be available on U-verse TV or the U-verse app.
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When you want to restore your service

Just call us at 800.288.2020 a few days before you want it to start back up.

Your billing will resume at either the:
  • Same rate for your current plan.
  • Current rate if you make changes to your plan.
  • Promo rate if the promotion is still running. For example, you have a 12-month promo offer and you place your service on Vacation Hold for 6 months during that period. You’ll pay the Vacation Hold fee for 6 months and get the promo discount for the other 6 months.
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