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Learn about your Wi-Fi extender LED light

The light on the front of your AT&T Wi-Fi Extender tells you what it’s doing and how it’s performing.


Quick AnswerQUICK ANSWER
What should I do if my status light is solid red during pairing?
Connect an Ethernet cable from any of the ports on the back of your Wi-Fi extender directly to your Wi-Fi gateway. If you get a solid white light, the pairing process has completed. You can disconnect the Ethernet cable and place the extender in a new location.

If you get a solid red light:
  • Be sure you’re not connecting through a 3rd party router
  • Make sure there aren’t any smart devices connected by Ethernet to your extender
  • Be sure you have Extended Wi-Fi Coverage service. Check your plan
Still having issues? Learn how to contact us

DETAILED INFO

AirTies 4971

Front Service LED
LED colorStateMeaning
OFFOFFNo power. Make sure the Wi-Fi extender is plugged in to a working wall outlet and the back power LED is green.
White

BlinkStarting up and connecting to your Wi-Fi gateway.
SolidConnected to your Wi-Fi gateway.
Green/RedFlashConnected but too far from your Wi-Fi gateway or another AT&T Wi-Fi Extender. Move your Wi-Fi extender closer to your gateway.
RedBlink (slow)Lost connection or couldn’t connect through Wi-Fi Protected Setup (WPS). Check for loose or damaged Ethernet connection then press the red reset button. Or, press the WPS button again.
Blink (fast)Mulitple devices trying to connect. Wait before trying again. Or, your extender is resetting and may take up to 3 minutes to power on.
SolidCouldn't connect to the paired gateway or it’s connected to an unsupported third-party router or smart device by Ethernet. Disconnect all Ethernet connections. Then, connect the extender by Ethernet just to your Wi-Fi gateway.
AmberBlinkSeamless connection is in process or the extender is checking for updates. Don't move the Wi-Fi extender or turn it off.

Wi-Fi Protected Setup (WPS) light meanings
Press the WPS button on the back of the extender to start pairing. Watch the service LED on the front of the extender to check the WPS status.
LED colorStateMeaning
RedBlink (fast)
  • There is more than one Wi-Fi device trying to connect. Please wait before trying again.
  • Your extender is restarting and may take up to 5 minutes to complete.
RedBlink (slow)
Red
Couldn't connect devices through WPS. Wait until the light changes and then press the WPS button to try again.
GreenSolidWi-Fi device successfully paired. WPS completed.
GreenBlink (slow)Take action on the Wi-Fi device you are trying to connect. You may also choose to add an Ethernet cable from the extender back ethernet port to the gateway yellow ethernet port.

AirTies 4921

LED colorStateMeaning
OFFOFFNo power. Make sure the Wi-Fi extender is plugged in and turned on.
Green

BlinkReady to connect to your Wi-Fi gateway. First time connecting? Wait 5 minutes and follow the Wi-Fi Protected Setup (WPS) pairing guidelines.
SolidConnected to your Wi-Fi gateway.
Green/RedFlashConnected but too far from your Wi-Fi gateway. Depending on your BB service speed move your Wi-Fi extender closer to your gateway.
RedBlink (slow)Lost connection or couldn’t connect through Wi-Fi Protected Setup (WPS). Move your Wi-Fi gateway closer and press the WPS button again.
Blink (medium)Extender is resetting and may take up to 5 minutes to power on.
SolidCouldn't connect to the paired gateway or it's connected to an unsupported third-party router or smart device by Ethernet. Disconnect all Ethernet connections. Then, connect the extender by Ethernet just to your Wi-Fi gateway.
AmberBlinkChecking for updates. Don’t move the Wi-Fi extender or turn it off.

AirTies 4920

LED colorStateMeaning
OFFOFFNo power. Make sure the Wi-Fi extender is plugged in and turned on.
White

BlinkChecking for updates. Don’t move the Wi-Fi extender or turn it off.
SolidWi-Fi extender has power.
Green

BlinkPowered on and ready to connect to your Wi-Fi gateway. First time connecting? Wait 5 minutes and follow the Wi-Fi protected Setup (WPS) pairing guidelines.
SolidConnected to Wi-Fi gateway for internet availability.
Green/RedFlashConnected but too far from your Wi-Fi gateway. Depending on your BB service speed move your Wi-Fi extender closer to your gateway.
Red


Blink (slow)Lost connection or couldn’t connect through Wi-Fi Protected Setup (WPS). Move your Wi-Fi gateway closer, and press the WPS button again.
Blink (medium)Your Wi-Fi extender is resetting and may take up to 5 minutes to power on.
SolidCouldn't connect to the paired gateway or it's connected to an unsupported third-party router or smart device by Ethernet. Disconnect all Ethernet connections. Then, connect the extender by Ethernet just to your Wi-Fi gateway.

Last updated: March 26, 2021

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