Learn what your Wi-Fi gateway lights mean

The color and state of each light on your BGW320 means something. Here’s how to use that info to fix network problems.

DETAILED INFO

Status light	State	Description
Service	Solid white	The gateway is online.
	Fast-blinking green	Your gateway is connected to the network and ready for activation.
	Solid red (WPS light OFF)	Your gateway is in a location that’s making it overheat. Move it to a flat surface with open space.
	Solid red (WPS light red)	Your gateway has a hardware issue. If a restart doesn’t fix it, you should replace it.
	Fast-blinking red	There’s an issue with the network service. First, restart the gateway. If that doesn’t work, check for service outages using Smart Home Manager or myAT&T on a mobile device.
	Slow-blinking red	Your gateway doesn’t have an internet connection. Check your cables to be sure they’re secure and not damaged. Then, press and hold the red reset button for 10 seconds.
	Slow-blinking amber	Your gateway is being updated. Wait for the light to turn solid white.
	Fast-blinking yellow	One of your Voice over Internet Protocol (VoIP) lines has a problem.
WPS	Off	Wi-Fi^® Protected Setup (WPS) device pairing is turned off. Press the button to start pairing.
	Fast-blinking red	Your gateway detected too many devices trying to connect at one time. Or, your gateway is restarting.
	Red	Your devices couldn’t connect using WPS. Wait until the light changes and try again.
	Fast-blinking green	Your gateway is resetting. Wait until it completes before you try to connect devices to your Wi-Fi network.
	Slow-blinking green	WPS is ready. Take action on the Wi-Fi device you want to connect to your network.

Get the BGW320 status light (PDF, 179KB)