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- Support
- AT&T Internet
- Wi-Fi gateways & equipment
- BGW
- BGW320
- Learn what your Wi-Fi gateway lights mean
Learn what your Wi-Fi gateway lights mean
The color and state of each light on your BGW320 means something. Here’s how to use that info to fix network problems.
DETAILED INFO| Status light | State | Description |
| Service | Solid white | The gateway is online. |
| Fast-blinking green | Your gateway is connected to the network and ready for activation. | |
| Solid red (WPS light OFF) | Your gateway is in a location that’s making it overheat. Move it to a flat surface with open space. | |
| Solid red (WPS light red) | Your gateway has a hardware issue. If a restart doesn’t fix it, you should replace it. | |
| Fast-blinking red | There’s an issue with the network service. First, restart the gateway. If that doesn’t work, check for service outages using Smart Home Manager or myAT&T on a mobile device. | |
| Slow-blinking red | Your gateway doesn’t have an internet connection. Check your cables to be sure they’re secure and not damaged. Then, press and hold the red reset button for 10 seconds. | |
| Slow-blinking amber | Your gateway is being updated. Wait for the light to turn solid white. | |
| Fast-blinking yellow | One of your Voice over Internet Protocol (VoIP) lines has a problem. | |
| WPS | Off | Wi-Fi® Protected Setup (WPS) device pairing is turned off. Press the button to start pairing. |
| Fast-blinking red | Your gateway detected too many devices trying to connect at one time. Or, your gateway is restarting. | |
| Red | Your devices couldn’t connect using WPS. Wait until the light changes and try again. | |
| Fast-blinking green | Your gateway is resetting. Wait until it completes before you try to connect devices to your Wi-Fi network. | |
| Slow-blinking green | WPS is ready. Take action on the Wi-Fi device you want to connect to your network. |
Get the BGW320 status light (PDF, 179KB)
Last updated: April 21, 2021
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