The color and state of each light on your BGW320 means something. Here’s how to use that info to fix network problems.
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Modem / gateway
|Service||Solid white||The gateway is online.|
|Fast-blinking green||Your gateway is connected to the network and ready for activation.|
(WPS light OFF)
|Your gateway is in a location that’s making it overheat. Move it to a flat surface with open space.|
(WPS light red)
|Your gateway has a hardware issue. If a restart doesn’t fix it, you should replace it.|
|Fast-blinking red||There’s an issue with the network service. First, restart the gateway. If that doesn’t work, check for service outages using Smart Home Manager or myAT&T on a mobile device.|
|Slow-blinking red||Your gateway doesn’t have an internet connection. Check your cables to be sure they’re secure and not damaged. Then, press and hold the red reset button for 10 seconds.|
|Slow-blinking amber||Your gateway is being updated. Wait for the light to turn solid white.|
|Fast-blinking yellow||One of your Voice over Internet Protocol (VoIP) lines has a problem.|
|WPS||Off||Wi-Fi® Protected Setup (WPS) device pairing is turned off. Press the button to start pairing.|
|Fast-blinking red||Your gateway detected too many devices trying to connect at one time. Or, your gateway is restarting.|
|Red||Your devices couldn’t connect using WPS. Wait until the light changes and try again.|
|Fast-blinking green||Your gateway is resetting. Wait until it completes before you try to connect devices to your Wi-Fi network.|
|Slow-blinking green||WPS is ready. Take action on the Wi-Fi device you want to connect to your network.|
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