Get details about AT&T HomeTech Protection

Looking to protect your home tech devices and gadgets? Get coverage with AT&T HomeTech Protection. It’s just $25 per month, plus applicable taxes and fees.

What to know

AT&T HomeTech Protection:

  • Repairs or replaces eligible home devices when they stop working
  • Provides 24/7 expert support with access
  • Covers purchases made anywhere – no need for a receipt
  • Protects future home electronics – as long as you keep your plan.

You also get:

  • $49 installations: Get select home tech products installed for $49 each. This includes TVs, smart thermostats, wireless alarm systems, and more. See the full list of eligible tech items
  • In-home network visits: An expert will come to your home to optimize your Wi-Fi network and help troubleshoot any connection issues. Your plan includes two in-home visits during a 12-month period.

How it works

You can sign up for AT&T HomeTech Protection if you have AT&T Wireless℠ or AT&T Internet service. It’s $25 per month, plus applicable tax and fees (you can only have one plan on your account).

  • Wireless & existing Internet accounts: Your service and monthly billing start on the date you sign up. This can be found on your sign-up confirmation screen. It continues on a month-to-month basis until you cancel it. Tech support starts when you sign up; device coverage starts 31 days after you join.
  • New internet accounts: Your service and monthly billing start on the day you activate your internet service. Tech support starts the day you activate service; device coverage starts 31 days after service activation. (If you don’t activate your service, you won’t be signed up for AT&T HomeTech Protection.)

What’s covered

HomeTech Protection covers eligible home office and entertainment devices, smart home products, and Wi-Fi-only personal wearables. See a complete eligible device list

Devices are covered for mechanical or electrical failure caused by:

  • Defects in materials or workmanship
  • Power surges
  • Dust, heat, or humidity
  • Normal wear and tear
  • Accidental damage from handling for eligible portable devices
  • Unintentional or accidental damage from handling because of normal use for laptops, Wi-Fi-only tablets, portable DVD / Blu-ray players, portable gaming devices, Wi-Fi-only wearables, audio headsets, virtual reality headsets, and printer display screens only.

Heads up: HomeTech Protection doesn’t cover devices for loss or theft. It also doesn’t cover smartphones. Looking for device insurance? See which option is best for you

Claims and service fees

You can file unlimited claims in a rolling 12-month period, up to the claim limits. While there isn’t a limit to the number of devices you can cover, there’s an annual cap of $5,000 in claims. There’s also a $2,000 single-claim limit. An approved claim applies to your total claim limit for 12 months once it’s completed.

For each approved claim, you’ll have a service fee of up to $99, depending on the device. You pay the service fee when you file your claim, which will be billed to your credit card.

If your device can’t be repaired and needs to be replaced, you may get one of these options, at Asurion’s discretion: 

  • A new, refurbished, or remanufactured product of equal or similar features. The product will have functionality that performs to the factory specifications of the original covered product.
  • Reimbursement for authorized repairs or the replacement cost of the product, as determined by Asurion.

FREQUENTLY ASKED QUESTIONS

Last updated: April 12, 2024

Did you get the help you needed?

Community forums

Have questions about your Internet service? Explore our community forums for answers.