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Transfer billing responsibility

Find out how to transfer billing responsibility for your wireless, internet, phone, or TV service.

Quick answer
FREQUENTLY ASKED QUESTIONS

How do I transfer billing responsibility online?

What should I do before I request a transfer of billing responsibility?

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DETAILED INFO

Info to know about transfer requests

  • Your plan, features, and pricing may change depending on your service agreement or offer eligibility. For example, if you had multiple lines, but only one is left after you transfer billing responsibility, you may have to choose a new plan or no longer qualify for an offer or discounted pricing.
  • You may see partial-month charges and/or credits on your next bill after the transfer is complete.
  • You'll receive one final prorated bill, which covers charges up to the date the transfer of billing was completed.
  • You must separate wireless from any other services before you start a request to transfer billing responsibility.

Wireless accounts

  • You can transfer one line or multiple lines on the same account.
  • You must pay off or transfer any device installment plans with the lines subject to a transfer request. Learn how to pay off an installment plan
  • You must pay off any accessory installment plans associated with wireless lines you want to transfer.
  • You'll lose any voicemails associated with your lines when the transfer is complete.

Internet, phone, or TV accounts

  • You must transfer all internet, TV, or digital phone services at your address. This includes DIRECTV.
  • The receiving account owner of TV, internet, or digital phone services must keep the services at the same service address.
If you only have AT&T landline home phone service, learn how to transfer responsibility for traditional home phone.
FYI: If you only have DIRECTV service at your address, you can’t transfer online.

Learn about the steps and requirements that apply to the new owner

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