Be sure and review the requirements for canceling or restarting your service. Then, submit an online military cancel or restore request
Before you cancel service
Here are a few things to keep in mind:
- FamilyTalk®: If your account has two or more devices on a FamilyTalk plan and only one will be active, be sure to switch the active device to a current plan.
- Recent equipment upgrades: If you upgraded equipment within 14 days of your cancellation request:
- In a store: Make sure to return the equipment to the point of sale. See our AT&T Wireless Return Policy1 for more info.
- Online: Placed your order online and picked it up in a store? Be sure to return it to an AT&T-owned store so we can waive the restocking fee. Keep in mind, the fee waiver is subject to change.
- Installment plans: You may be able to keep your device or accessory without making any additional monthly installment payments if you entered into the installment plan before receiving your deployment orders and you are outside the 14-day buyer’s remorse return period.
- Rollovers: Rollover Data® and Rollover Minutes® expire as soon as we cancel your wireless service.
- Partial-month charges: If you cancel your service in the middle of a bill period, we’ll prorate your bill. You only pay for the days you had the service—not the full month.
- Automatic payments: AutoPay automatically ends 90 days after your final bill is paid.
To restart your service
Have this info handy when you contact us:
- Your name as shown on the account
- Your account number
- The phone number you want to reactivate
- The date you want your service to start again
Keep in mind:
- When you restart your AT&T service, you’ll choose from our currently available plans and add-ons.
- If you had insurance before cancelling your service, we’ll automatically add an insurance option from our current offerings to your account when you restart your AT&T service.