Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Find info about U-verse TV outages

Having trouble with your U-verse TV service? Check for outages or use Troubleshoot & Resolve to identify other issues.

GUIDED PROCESS

Get outage info

Want to see if there’s an outage in your area? Find out now. Plus, get help for other common issues.Check it
Video

WATCH AND LEARN

INSTRUCTIONS & INFO

Ways to find and fix issues

Try Troubleshoot & Resolve on your TV

  1. Press Menu on your U-verse remote and select Help.
  2. Choose Troubleshoot & Resolve and press OK.
  3. Select the outage type:
    • TV, then choose No Picture.
    • Phone, then select No Service.
    • Internet, then choose No Browse.
  4. Press OK and follow the prompts.

Restart or reboot your gateway or modem

  1. Unplug the power cord from your gateway or modem.
    • Using an internal battery backup? Be sure to remove the battery.
    • Have DSL service? Unplug your phone cord from your modem or gateway, too.
  2. Wait 20 seconds and plug the power cord back in. If applicable, reinsert the battery and reconnect the phone cord.

It may take up to 10 minutes for the gateway or modem to reboot. You’re all set when the broadband light blinks green.

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!

Community forums

Have questions about your U-verse TV service? Explore our community forums for answers.

loading...

loading...