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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Digital phone](https://www.att.com/support/u-verse-voice/) # Set up AT&T Phone – Advanced Get your new AT&T Phone - Advanced (AP-A) set up to make and receive calls. * * * ## AT&T Phone - Advanced Setup Let's go step-by-step to get your new AT&T Phone - Advanced (AP-A) set up to make and receive calls.  AT&T Phone - Advanced Setup 10:06 * * * Set upSet upFeaturesFeatures 1. Take your AP-A device out of the box. 2. Attach an antenna to each side of the device. 3. Attach one end of the power cable to the power port on the back of the device and plug the other end into a wall outlet. 4. Check the cellular signal strength on the front of your device. For the best signal during power or internet outages, you’ll need three or four bars. 5. Wait for phone jack indicator 1 to turn solid green and then connect a phone cable between your phone and phone jack 1 on the device.  If you have additional lines, wait for jack indicators 2 through 6 to turn on for each corresponding telephone line. 6. Connect one end of the Ethernet cable to the red WAN port on the back of the device and the other end to a LAN port on your modem, router, or gateway. __Important:__ If you’re going to use your existing home phone number for your new AP-A service, call [__877.377.0016__](tel:%20877.377.0016) to complete your number transfer. This can take up to 20 minutes. Want more details? [Get the AT&T Phone - Advanced user guide (PDF, 1.1MB)](https://www.att.com/scmsassets/support/other/ap-a-user-guide-accessible-pages.pdf "PDF opens in new window") With AT&T Phone-Advanced you get these features and more: ### Three-Way Calling Put your first call on hold by pressing the talk or flash button. Call the number you want to add. When they answer, press the talk or flash button to merge the calls. ### Call Waiting To turn on, press __\*371#__. Press __\*370#__ to turn off. Press the talk or flash button to put your in-progress call on hold and answer an incoming call. ### Digital Phone Call Protect Contact us at __800.288.2020__ and say __AT&T Phone – Advanced__ to manage this feature. ### Call Forwarding Send all incoming calls to a different phone number, press __\*72__, then the 10-digit telephone number you want to forward calls to, then __#__. Press \*__73#__ to turn off. ### Call Blocking Press __\*61__ after any call to block that number. Press __\*80__ to turn Call Blocking off. [See all AT&T Phone — Advanced features and star codes](https://www.att.com/support/article/u-verse-voice/KM1000459/?tabIndex=2 "Link opens in same window") * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * What do the lights on my AT&T Phone - Advanced device mean? The most important lights to review are: - __Power:__ If it’s red or blue, contact us at __800.288.2020__ and say __AT&T Phone - Advanced__. - __Phone jacks:__ If it’s fast flashing green, contact us. - __LTE:__ If the light is off, you don’t have a cellular link. - __WAN:__ If the light is off, no links to your internet have been detected. Make sure your cable is tightly connected to the device and your modem, router, or gateway. - __Battery:__ If it’s flashing red, your battery is low, and it’s not connected to power. Review the [AT&T Phone - Advanced user guide (PDF, 1.1MB)](https://www.att.com/scmsassets/support/other/ap-a-user-guide-accessible-pages.pdf "PDF opens in new window") for more details. What should I know about e911 with AT&T Phone - Advanced? Before moving your AP-A device to a new address, call us at __800.288.2020__ and say __AT&T Phone - Advanced__. If you don’t, your 911 service may not work correctly. You must keep the [registered address of this device up to date](https://www.att.com/support/article/my-account/KM1046325/ "Link opens in same window") to ensure a 911 operator will receive your proper location information. When a 911 call is placed, you may have to provide your location address to the 911 operator. If not, 911 assistance may be dispatched to the wrong location. __Important:__ If you move this device to another address without first contacting AT&T, your AP-A service may be suspended. Can I save or transfer my call history if I change my digital phone service? No, your Call Protect history doesn’t save or transfer over. If you want your call history from the last 100 calls or the last 60 days, make sure to save a copy of it before you change your digital phone service. How can I save a copy of my call history? To save a copy: 1. Go to the [AT&T phone portal](https://www.att.com/support/home-phone/manage/ "Link opens in same window."). Sign in with your member ID. 2. Select __Call History__ and then __Download Call History__. 3. Choose the file format (XLS, CSV, or PDF). 4. Select __Download__. Will my answering machine work with AT&T Phone  - Advanced? Yes. You can use your existing answering machine with AP-A. * * * Last updated: November 13, 2025 * * * ## Browse topics Installation & setup Plans & rewards Troubleshooting Voicemail & features Explore options for getting your digital phone service up and running. Order status Professional installation Self-installation ### Did you get the help you needed? 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