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Troubleshoot your AT&T service

Having trouble with one of your services? Try our tips, video, and other support options.

Try this first

  • Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
  • Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&T services, including phone and TV.

Find a solution

We may have an article that will give you all the steps you need to fix your problem. Check out the list:

U-verse TV

Tip: Try the Troubleshoot & Resolve tool on your U-verse TV by pressing MENU on your remote, then select Help. Choose Information and then Troubleshoot & Resolve.

Internet

Digital phone

Restore dial tone and fix echo

Last updated: February 6, 2025

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