Having trouble with one of your services? Try our tips, video, and other support options.
Try this first
Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&T services, including phone and TV.
Find a solution
We may have an article that will give you all the steps you need to fix your problem. Check out the list:
Tip: Try the Troubleshoot & Resolve tool on your U-verse TV by pressing MENU on your remote, then select Help. Choose Information and then Troubleshoot & Resolve.