Phone calls not forwarding to voicemail

If your calls aren’t forwarding to voicemail, make sure your Call Forwarding features are turned on.

Check Call Forwarding

  1. Go to Account overview > My digital phone.
  2. Select My voicemail & phone features > Phone Features.
  3. In the Call Forwarding section, verify the following features are listed as On and forwarded to voicemail:
    • No Answer Call Forwarding
    • Busy Call Forwarding
    • Safe Call Forwarding
Last updated: December 7, 2022

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