Phone calls not forwarding to voicemail

If your calls aren’t forwarding to voicemail, make sure your Call Forwarding features are turned on.

DETAILED STEPS

Check Call Forwarding

Go to Account overview > My digital phone.
Select My voicemail & phone features > Phone Features.
In the Call Forwarding section, verify the following features are listed as On and forwarded to voicemail:
- No Answer Call Forwarding
- Busy Call Forwarding
- Safe Call Forwarding