1. Home
  2. Support
  3. Digital phone

Fix calls not going to voicemail

Check your Call Forwarding features to make sure your digital home phone calls are going to voicemail.

To make sure your Call Forwarding features are on:

  1. Go to the AT&T phone portal. Sign in with your member ID.
  2. Select Features, then Call Forwarding.
  3. Make sure the following features are listed as On and forwarded to voicemail:
    • No Answer Call Forwarding
    • Busy Call Forwarding
    • Safe Call Forwarding
    • All Call Forwarding
Last updated: August 25, 2025

Browse topics

Installation & setup
Plans & rewards
Troubleshooting
Voicemail & features
Explore options for getting your digital phone service up and running.

Did you get the help you needed?

Did you get the help you needed?