Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Phone calls not forwarding to voicemail

If your calls aren’t forwarding to voicemail, make sure your Call Forwarding features are turned on.


Check Call Forwarding

  1. Go to Account overview > My digital phone.
  2. Select My voicemail & phone features > Phone Features.
  3. In the Call Forwarding section, verify the following features are listed as On and forwarded to voicemail:
    • No Answer Call Forwarding
    • Busy Call Forwarding
    • Safe Call Forwarding

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!

Community forums

Have questions about your Digital Phone service? Explore our community forums for answers.