Fix calls not going to voicemail

Check your Call Forwarding features to make sure your home phone calls are going to voicemail.

AT&T Phone – Advanced

To make sure your Call Forwarding features are on:

Go to the AT&T phone portal. Sign in with your member ID.
Select Features, then Call Forwarding.
Make sure the following features are listed as On and forwarded to voicemail:

No Answer Call Forwarding
Busy Call Forwarding
Safe Call Forwarding
All Call Forwarding
Exclusive Call Forwarding

AT&T Phone

To make sure your Call Forwarding features are on:

Go to your myAT&T account overview.
Find the My digital phone card, then select My voicemail & phone features.
Choose Phone Features.
Look for the Call Forwarding section, then make sure the following features are listed as On and forwarded to voicemail:

No Answer Call Forwarding
Busy Call Forwarding
Safe Call Forwarding

Last updated: June 10, 2025

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