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Restore dial tone and fix echo

If you don't have a dial tone or you're getting an echo on the line, try our tips or the Troubleshoot & Resolve tool.

GUIDED PROCESS

Fix your dial tone with Troubleshoot & Resolve

Access Troubleshoot & Resolve with your Member ID and password to get help with a lost dial tone.Fix it now
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ArticleDETAILED STEPS

Use these tips to fix dial tone and echo

If you're unable to get a dial tone or make a call, try the following:
  • Check that all cords and wires are secure and damage-free.
  • If you have more than one telephone in the home, try another handset to see if you get a dial tone.
  • Check all AT&T services for an outage. It may not just be the dial tone. If all services are out, report it using our Troubleshoot & Resolve tool.
  • Restart your Wi-Fi gateway by removing the power cord for 10 seconds, then plug it back in.
  • Plug your phone directly into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Tips to fix echo or bad reception
  • Lower or adjust the volume.
  • Change the frequency or channel if using a cordless phone.
  • Check that all cords and wires are secure and damage-free.
  • If you have more than one telephone in the home, try another handset to check for a dial tone.
  • Restart your Wi-Fi gateway by removing the power cord for 10 seconds, then plugging it back in.
  • Plug your phone directly into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Note: Remember, all AT&T services will be interrupted during the restart of your Wi-Fi gateway.
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