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Important information about your AT&T Internet and Phone order

Prepare for the installation of your AT&T service with this need to know information.


ArticleDETAILED INFO

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Read below for what to expect with your new AT&T Internet and Phone service:

AT&T InternetWhat to expect
Internet service icon

AT&T Internet
  • Important information and details on AT&T's broadband service is at att.com/broadbandinfo.
  • Wait to contact your current provider until after we install your AT&T Wireless Internet service.
  • You will experience some Internet downtime during your installation.
  • If AT&T is installing, you will receive a reminder 1–2 days before your installation date. A technician will call the day of your scheduled install.
    • If there is no answer on the day of install, the technician reschedules.
    • The average time for installation is four hours, but can vary based on your order or complex wiring needs in your home.
    • If you do not own your premises, obtain any necessary permission to allow AT&T to use the wiring inside your unit and to make alterations to the property if needed for installation prior to your installation date.
    • Make sure all connections for your TV/computers are visible, because your installer does not move furniture.
  • If installing yourself, you will receive your equipment 1-2 days prior to your Due Date. Simply follow the instructions included in the guide of your self-installation kit.
    • Residential inside wiring does not always support customer self-installation. 
    • A telephone jack is required near your modem or wireless gateway to ensure your Internet services work properly.
    • If you cannot complete the self-install, or would like additional jacks installed, we can arrange a professional technician to complete the installation and you will be charged a fee.
AT&T PhoneWhat to expect
Phone iconAT&T Phone
  • Wait to contact your current provider until after we install your Phone service.
  • If AT&T is installing, you will receive a reminder 1–2 days before your installation date. A technician will call the day of your scheduled install.
    • If there is no answer on the day of install, the technician reschedules.
    • The average time for installation is four hours, but can vary based on your order or complex wiring needs in your home.
    • If you do not own your premises, obtain any necessary permission to allow AT&T to use the wiring inside your unit and to make alterations to the property if needed for installation prior to your installation date.
    • Make sure all connections for your TV/computers are visible, because your installer does not move furniture.
  • If installing yourself, only phones connected directly to the gateway will work. Professional installation, for a fee, may be required for other jacks in your home to work.
    • If you are concerned about your Phone service working during a power outage, you will need to purchase a battery backup. If you have a compatible battery backup unit at time of installation, AT&T will install it at no charge. If you are interested in battery backup, please visit att.com/batterybackup.
    • For all jacks to work in your home, certain requirements must be met.
  • If you have a home monitor/alarm, AT&T recommends you notify your alarm company of your switch to AT&T Phone service and your scheduled installation date for your alarm company to test and check the status of your alarm system with you prior to installation and once installation is complete. If your telephone number changes, you will need to notify your alarm company to update your account with the new telephone number. Failure to notify your alarm company of a change of service or new telephone number could potentially impact your home alarm contract.

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Additional resources

Find more information about your new services:
  • User Guides – Self-help guides to help you get the most out of your AT&T services.
  • Install Internet – Learn how to install your Internet, register, and activate your account, and access your Wi-Fi network.
  • Install Phone – Set up your new digital phone service in just a few steps.
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