First, make sure your account is paid in full. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.
Then, download any account info you’d like to keep. Learn how to:Heads up:
There are certain types of accounts you can’t remove. These include:
- Suspended accounts
- Combined accounts (multiple services on the same account number) – if you have primary online access. Learn about primary and secondary online access
- U-verse® TV or AT&T Internet accounts, if you have primary online access