Support options for people with disabilities

Wireless phone support

Have a disability and wireless service with us? You can get specialized support through the National Center for Customers with Disabilities (NCCD). For example, you can get help receiving your bill in an accessible format like Braille or large print. You can also get answers to questions about:

• Braille billing
• The Directory Assistance Exemption Program
• Text and data plans for people who are deaf, hard of hearing, or have a speech disability
• Equipment and accessories
• Features and services
• Calling plans that fit your needs

You can call the NCCD from 10 a.m. to 10 p.m. ET, Monday through Friday, at 866.241.6568. Using a teletypewriter (TTY)? Call 866.241.6567.

Wireline phone and U-verse TV support

Have our wireline or U-verse TV^® service and a disability? The Disability and Aging Center can help you get your bill in a format like Braille or large print. They can provide answers about your account. They can also help you find out if you can get a discount on local directory assistance (411) or local toll calls.

The Disability and Aging Center is available from 9 a.m. to 8:30 p.m. ET, Monday through Friday and from 8:00 a.m. to 5:15 p.m. ET on Saturday. You can make voice calls to the Disability and Aging Center at 800.772.3140. Or, make TTY calls to 800.651.5111.