AT&T emergency and disaster FAQ

If you experience service issues during or after a disaster, first check for outages. If there aren’t any outages, try our diagnostic and troubleshooting tools.

Make sure you sign in for personalized help.

To prepare for severe weather:

You can use *PAY (*729) from your AT&T wireless phone to pay your wireless bill with no processing fee with a debit/credit card. Spanish-speaking customers, use *PAGAR (*72427). You can also pay your bill in person at an AT&T store, by mail, or contact us.

Find out about service outages in your area. Get outage info

For additional help during or after a disaster, contact us or visit the closest AT&T store.

Yes. If your DIRECTV service is interrupted and you have access to Wi-Fi or wireless internet, you can download the DIRECTV mobile app to access your TV service. Available for Android devices and for iOS devices.

Yes. If your U-verse TV service is interrupted and you have access to Wi-Fi or wireless internet, you can download the U-verse mobile app to access your TV service. Available for Android devices and for iOS devices.

It’s possible that your outage isn’t caused by storm damage close to your home. We may be working at switch stations several miles away, which can restore the service on your street.

We also work with local power and utility pole companies whose line work can restore your service. Even if you don’t see our crews or vehicles working near your home, we are working to get your service up and running as quickly as possible.

Network traffic or outages may impact wireless data speeds or the ability to make and receive calls or text messages. If you have power, try connecting to Wi-Fi^®, which may help with your speeds. We’ll work to restore services as soon as possible.

Blocked or flooded roads, downed trees, and downed power lines may slow our ability to restore services.

It could also take longer to restore several small outages rather than one large outage.