Suspend AT&T Prepaid service and block your device

Protect your AT&T Prepaid phone or device from unauthorized use if it’s lost or stolen.


Locate a device or suspend and block service

If you’ve lost your AT&T Prepaid® device or it’s been stolen, it’s possible to find your device using Global Positioning System (GPS1).

FYI: After you suspend service, you won’t be able to use GPS apps or add-ons to locate the device.

Report lost or stolen device

  1. Sign in to your AT&T Prepaid account.
  2. Go to My Device and select Report a Lost or Stolen Device.
  3. Chose one:
    • Report a Lost Device to suspend your service.
    • Report a Stolen Device to block your device.
  4. Follow the prompts.

Good to know: Are you being deployed for the U.S. military? Contact us

While your service is suspended (reported as lost)

  • You can’t use GPS1 to find your lost or stolen device.
  • Your device and phone number can’t make calls or purchases, except for 911 and 611 calls.
  • Your number will stay suspended until you reactivate it.
  • Your AutoPay payments will continue, if applicable. Sign in or contact us to cancel AutoPay. 
  • Your monthly plan fees and add-ons continue, if applicable. If the balance expires, you have a 60-day period to re-establish service and keep the same number.
  • To cancel third-party subscriptions, learn how to manage mobile purchases and subscriptions

Learn how to reactivate your service or replace your phone or device.

While your device is blocked (reported as stolen)

  • You can’t use GPS1 to find your lost or stolen device.
  • Your device can’t be used on the AT&T network—even with another SIM card. We’ll also let other carriers know to block your device.
  • The device stays blocked until you contact us to remove the block.
  • Your AutoPay payments will continue, if applicable. Sign in or contact us to cancel your AutoPay. 
  • Your monthly plan fees and add-ons continue, if applicable. If the balance expires, you have a 60-day period to re-establish service and keep the same number.
  • To cancel third-party subscriptions, learn how to manage mobile purchases and subscriptions

Learn how to reactivate your service or replace your phone or device.


See all important details

Last updated: August 29, 2023

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