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Hold or cancel service for U.S. military and service members
If you’re an eligible service member or a qualifying dependent, and you’re being deployed outside our coverage area, you can hold or cancel your service.
Requirements if you want to hold or cancel service
Are you being deployed or transferred by the U.S. military or another service organization for 30 days or more? Do you want to cancel or hold your wireless service? If you’re an eligible service member or dependent, you may have options. Thanks to AT&T service member’s cancellation / hold policy and the Service Members Civil Relief Act (SCRA) and state laws, you can:
Hold or cancel your service free of charge
Keep your landline number and reactivate your service within 39 months
Pay no service charges, early termination fees (ETFs), or equipment fees
Heads up: You may have to return some equipment to us.
You can hold or cancel service under the SRCA if you're:
Going on active duty deployment.
Going to basic training, boot camp, full-time training, or annual training.
Attending a school designated as a service school by federal law or by the secretary of the related military department.
Transferring from base to base.
In the Reserves or National Guard and are called to active duty.
A service member or a dependent of a service member in the Army, Navy, Air Force, Marines, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor.
Being transferred for 30 days or more (or the time period given by your state of residence).
In good standing with your account and agree to pay the latest bill.
Deployed after your AT&T service contract began.
Listed as an active member of the U.S. military by The Department of Defense.