Restart the receiver
Many TV issues can be fixed by simply restarting your receiver:
Broadband and Service lights on your receiver aren't green
- Hold down the Power button for 10 seconds.
- Press it again to restart the receiver. This will take 5-8 minutes and will affect any DVR recordings in progress. Your Broadband and Service lights should be green.
Verify cables connected to your Residential Gateway are snug and secure. Also make sure the input settings on your TV match the type of cables you are using (video, HDMI, etc.).Restart your Residential Gateway
Following these steps to restart your Gateway will temporarily interrupt your TV and Internet service, as well as any recordings in progress:
- Unplug the power cable for 5 seconds then plug it back in.
- Wait until the Service lights are green, which may take up to 4 minutes.
Restart multiple receivers by unplugging each one for 5 seconds then plug it back in.Check picture quality on other channels
If you're only having a problem with one channel, it may be coming from the channel source and not your U-verse system.