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A parent’s guide](https://www.att.com/blog/what-age-should-a-kid-get-a-phone/) ### Technology - [10 benefits of AI](https://www.att.com/blog/10-benefits-of-ai/) - [Internet vs. Wi-Fi: Are they different?](https://www.att.com/blog/internet-vs-wi-fi-are-they-different/) - [What is cloud storage?](https://www.att.com/blog/what-is-cloud-storage/) - [Download vs upload speed](https://www.att.com/blog/download-speed-vs-upload-speed/) [__Backed by the AT&T Guarantee®__ \ Learn more](https://www.att.com/why-att/guarantee/) - Support ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [Home phone](#) Quick actions [View all support](https://www.att.com/support/) [Go to my account](https://www.att.com/acctmgmt/overview) [Payment center](https://www.att.com/acctmgmt/mypaymentcenter) [Billing center](https://www.att.com/acctmgmt/billing/mybillingcenter) ### Bill & payments - [Understand your bill](https://www.att.com/support/my-account/understand-your-bill/) - [Find out why your bill changed](https://www.att.com/support/article/my-account/KM1051879/) - [Set up and manage AutoPay](https://www.att.com/acctmgmt/mypaymentcenter?intent=MANAGEAUTOPAY) - [View device installments](https://www.att.com/acctmgmt/payment/installmentplandetails) - [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) ### Account - [Change or reset password](https://www.att.com/support/article/my-account/KM1008941/) - [Add or remove accounts](https://www.att.com/support/article/my-account/KM1008925/) - [Move internet service](https://www.att.com/help/moving/) - [View my orders and claims](https://www.att.com/orders/history) - [More account help](https://www.att.com/support/my-account/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my wireless service](https://www.att.com/acctmgmt/mywireless) [Track my order](https://www.att.com/orders/history) [Add AT&T International Day Pass](https://www.att.com/acctmgmt/signin?intent=DEEPLINK&soc=IRRLHDF&level=CAT&source=ILC242589969&wtExtndSource=Megamenu) ### My device - [Check my usage](https://www.att.com/acctmgmt/usage/mysummary) - [Manage add-ons](https://www.att.com/acctmgmt/wireless/manage-addon) - [Change my plan](https://www.att.com/acctmgmt/mywireless/manageplan/) - [Add a line](https://www.att.com/buy/postpaid/?wlsfi=AL) - [Check upgrade eligibility](https://www.att.com/buy/postpaid/?wlsfi=up) - [Activate a wireless device](https://www.att.com/support/how-to/wireless/get-started/) ### Device options - [Manage eSIM](https://www.att.com/acctmgmt/wireless/manage-esim) - [Suspend wireless service](https://www.att.com/acctmgmt/wireless/suspend) - [Transfer a number to AT&T](https://www.att.com/acctmgmt/wireless/transfer-number) - [Change phone number](https://www.att.com/acctmgmt/wireless/change-number) - [Unlock a device](https://www.att.com/acctmgmt/wireless/device-unlock) ### Wireless help - [Check for outages](https://www.att.com/outages/) - [Use device hotspot](https://www.att.com/support/article/wireless/KM1009376/) - [Device protection & warranty](https://www.att.com/support/device-protection-warranty/) - [More wireless help](https://www.att.com/support/wireless/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) ### Equipment - [Restart a gateway](https://www.att.com/support/article/internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093/) ### Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection/) - [More internet help](https://www.att.com/support/internet/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) ### Home phone - [AT&T Phone](https://www.att.com/home-phone/) - [AT&T Phone – Advanced](https://www.att.com/home-phone/phone-advanced/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Search site Search or chat Your cart is empty Let's get shopping! 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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Replace a phone that will no longer support 5G A network update will prevent some devices from working on 5G technology. These devices will function as LTE-only. * * * ## What to know On October 1, 2025, we sent a notification to all subscribers affected by this update. The message contains a link to our [device replacement website](https://rewardcenter.att.com/home.aspx "Link opens in a new window"). Use the link to claim a free replacement. Your affected device should continue to function as an LTE-only device. But you won’t be able to connect to AT&T’s 5G network. This can cause reduced performance in some locations. Claiming a replacement? You’ll get a newer model than your current device. ### Claim your replacement You can only replace the specified devices. No other devices are eligible to be replaced. Make sure you submit your claim by November 30, 2025. Before you begin the claim process, make sure your [account billing address is up to date](https://www.att.com/support/article/my-account/KM1031540/ "Link opens in same window"). Your new device will be shipped to that address. __AT&T Wireless__ 1. Go to the [AT&T Reward Center](https://rewardcenter.att.com/home.aspx "Link opens in new window") and select __Access your rewards__. 2. Enter the phone number that received the text message. 3. Enter the billing __ZIP Code__. 4. Claim your replacement device and place your order. We’ll send a confirmation email and ship your replacement device to your account address. __AT&T Prepaid®__ 1. Go to [prepaidpromos.att.com](https://prepaidpromos.att.com/ "Link opens in new window") and select __Access your rewards__. 2. Enter the phone number that received the text message. 3. Enter the PIN code included in the text message. 4. Claim your replacement device and place your order. We’ll send a confirmation email and ship your replacement device to your account address. Replacement devices should arrive in 7 - 10 days. Each device will include instructions to activate. If you need help, explore our [device support](https://www.att.com/device-support "Link opens in new window"). * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * Will performing a factory reset fix my device? No. A factory reset won’t fix the problem. Can I trade in my current device? Maybe. Go to att.com or an AT&T store to learn more about current promotions, including trade-in offers. Can I move my current SIM to a different device? If you want a free replacement, don’t swap your SIM until after you submit the claim for your device. If you don’t want a free replacement, you can move your SIM to a different, compatible device now. Will the device replacement link work for other devices on my account? No, this link is only valid for the phone line specified. Will this affect my installment plan? No, your existing installment plan won’t change. You can continue making your monthly installment payments. Will I use my current SIM card in my replacement device? Yes. You’ll use your current SIM in your replacement device. Locate the SIM tool in the box your replacement came in, then: 1. Find the SIM tray on the side of your current device. 2. Insert the SIM tool into the hole to open the tray. 3. Remove your SIM card from your current device. 4. Open the SIM tray on your replacement device using the SIM tool. 5. Insert your SIM card and close the tray. If my current device is unlocked, will my replacement be unlocked too? If your current device is paid off and unlocked, your replacement device will be eligible to be unlocked. To unlock your replacement device, go to the device unlock portal. * * * Last updated: September 30, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Was this info helpful? 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