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[Our competitive edge](#) Why choose us - [AT&T Guarantee](https://www.att.com/why-att/guarantee) - [Why AT&T](https://www.att.com/why-att/) - [AT&T vs. T-Mobile & Verizon](https://www.att.com/wireless/switch-and-save/#compare-us) - [AT&T Fiber vs. Spectrum & Xfinity](https://www.att.com/internet/fiber/#compare-us) - [Try AT&T for free](https://www.att.com/wireless/free-trial) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Exceptional coverage - [5G coverage map](https://www.att.com/maps/wireless-coverage.html) - [Fiber coverage map](https://www.att.com/internet/fiber/coverage-map/) [__A tree for every trade-in__ \ Get started](https://www.att.com/acctmgmt/deeplink?action=UpgradeDevice&appInstall=N) - Support Support - [Bill & account](#) - [Wireless](#) - [Internet](#) Quick actions [View all support](https://www.att.com/support/) [Go to my account](https://www.att.com/acctmgmt/overview) [Payment center](https://www.att.com/acctmgmt/mypaymentcenter) [Billing center](https://www.att.com/acctmgmt/billing/mybillingcenter) Bill & payments - 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[More wireless help](https://www.att.com/support/wireless/) [__Celebrating one year of the AT&T Guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) Equipment - [Restart a gateway](https://www.att.com/support/article/u-verse-high-speed-internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093) Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection) - [More internet help](https://www.att.com/support/internet/) [__Celebrating one year of the AT&T Guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Search site Your cart is empty Let's get shopping! [Explore bundles](https://www.att.com/bundles) [Shop phones](https://www.att.com/buy/phones) [Sign in](https://www.att.com/acctmgmt/overview) [Create an account](https://www.att.com/acctmgmt/registration/selectServices) [Forgot user ID?](https://identity.att.com/identity-ui/fid/lander?trid=9806a0fd32a18ad2ce22ba62b72f0d6f8631e5e1&Return_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&Cancel_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&lang=en-us) * * * [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) Welcome back! 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[Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) ## Account overview - [Check my notifications](#) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ## Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) Quick actions - [&More Benefits](https://andmorebenefits.att.com/) - [My favorites](https://www.att.com/myfavorites/) - [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) [](https://www.att.com) ## Shop - [Plans & services](#) - [Devices & accessories](#) ## Deals - [New & featured](#) - [Customer discounts](#) - [View all deals](https://www.att.com/deals/) ## AT&T Difference - [Our competitive edge](#) ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [View all support](https://www.att.com/support/) - [AT&T Business](https://www.business.att.com/) - [Find a store](https://www.att.com/stores/) - [Ver en español](javascript:void%280%29) Back Shop ## Plans & services ### Bundles - [Explore bundles](https://www.att.com/bundles/) - [AT&T OneConnect](https://www.att.com/oneconnect/) - [Internet + wireless](https://www.att.com/bundles/internet-wireless/) - [Internet + home phone](https://www.att.com/home-phone) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless) ### Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Explore prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) ### Home internet - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/buy/internet/plans) - [AT&T Fiber](https://www.att.com/internet/fiber/) - [AT&T Internet Air](https://www.att.com/internet/internet-air/) - [Home phone](https://www.att.com/home-phone/services/) ### Quick actions - [Upgrade](https://www.att.com/upgrade/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Bring your own phone](https://www.att.com/wireless/byod/) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Start of main content 1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Provide FirstNet verification documents When you sign up for FirstNet or go through reverification, you must provide documentation to AT&T so we can verify your eligibility. * * * Eligibility documentsEligibility documentsImpactsImpactsExplore optionsExplore options Our commitment is to provide you with the only network built with and for first responders, nurses, and physicians. When you get the first eligibility notification by email or text, you must verify or reverify within 30 days. If we can’t verify your eligibility, your FirstNet® lines will be moved to an AT&T consumer plan or possibly suspended. [Review accepted eligibility documents (PDF, 137KB)](https://www.firstnet.com/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf "PDF opens in new window") - Need to verify new FirstNet service or reverify existing service? You can [sign in to upload the required documents and complete the process](http://www.firstnet.com/verify "Link opens in new window"). - Have FirstNet service but have changed jobs and are no longer eligible? [Visit your local AT&T store](https://www.att.com/stores/?source=ECAuAT10600aff12A&wtExtndSource=100357191&CI=CJ_AFFILIATE&RI=CJ1&RD=37922269&tfn=aff&cjevent=8feace6bcb4211ee816aed840a82b82c "Link opens in new window") or [chat with FirstNet support](http://www.firstnet.com/ "Link opens in new window") to learn how to move your service to an AT&T consumer plan. ### Communication timeline You have 30 days from the date you receive the first eligibility verification email or text to submit the required documents. FirstNet Account Management will send you email and text reminders every 5 days for 30 days. If you don’t take action or we can't verify your eligibility, your FirstNet service will be hot lined. This will route all outgoing voice calls you make to FirstNet support. A FirstNet agent will then help you reverify your eligibility, move you to an AT&T consumer plan, or cancel your FirstNet service. ### What happens if we can’t verify your FirstNet eligibility If you can’t provide the required documentation or don't take action, your FirstNet outgoing calls will be routed to FirstNet support. An agent will help you with eligibility verification questions. If you're no longer eligible, the FirstNet agent will either move you to an AT&T consumer plan or cancel your FirstNet service. ### SIM updates If you have an eSIM capable device, it'll be moved from a FirstNet SIM to an AT&T eSIM. Plus, it'll lose access to the FirstNet network. ### Plan updates If you choose to move to an AT&T consumer plan, your plan will be moved from FirstNet to one of these plans. If you have a: - FirstNet Unlimited Smartphone plan, you'll move to one of two [Legacy Responder plans](https://www.att.com/support/article/wireless/000102999/ "Link opens in same window"). - FirstNet Tablet plan, you'll move to the AT&T Unlimited for Tablet plan. - FirstNet Wearable plan, you'll move to the AT&T Unlimited for Wearables plan. - FirstNet MiFi plan, you'll move to the AT&T Mobile Hotspot and Laptop Connect 15GB plan. [Explore AT&T Wireless plans](https://www.att.com/plans/unlimited-data-plans/ "Link opens in new window") See the __Explore options__ section for your wireless account choices. ### Price changes Your bill may change due to different plan pricing, and you may have partial month charges on your bill. [Learn about partial-month charges](https://www.att.com/support/article/wireless/KM1051632/ "Link opens in same window") See the __Explore options__ section for your wireless account choices. ### FirstNet promotions and offers If you have a service or device promotion that requires a FirstNet plan to remain eligible, that promotion will be removed. You’re responsible for paying your remaining device installment payments in full. See the __Explore options__ section for your account choices. ### FirstNet and Family discounts If you have a FirstNet and Family account and you no longer have an eligible FirstNet voice line, your discounts for your AT&T consumer family lines will be removed. If you’re no longer eligible for FirstNet, you may be eligible for our Legacy Responder Offer as a thank you for being a former FirstNet customer. See the __Explore options__ section for wireless account choices. ### Change your plan Want to check other AT&T consumer wireless plans? You have the freedom to choose what’s best for you. Sign in to see your current plan, compare it to others, and even change it—all in one place. [Compare AT&T Wireless plans](https://www.att.com/acctmgmt/signin?intent=MANAGE-PLAN "Link opens in new window") ### Cancel your service We hate to see you leave, but we understand you may want to cancel your wireless service. Call us at [__800.574.7000__](tel:%20800.574.7000) so we can help you review your account and discuss your options. __Have an installment plan on one of your devices?__ You can: - Pay off the remaining installment plan balance and keep your device. - Call us at [__800.574.7000__](tel:%20800.574.7000) to return your device and waive any remaining installment balance. You have 90 days following the move from FirstNet to AT&T consumer wireless service to return your device and get your installment balance waived. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * What documents are required for FirstNet verification? Documents we use to verify your eligibility vary based on your job title. [Review accepted eligibility documents (PDF, 137KB)](https://www.firstnet.com/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf "PDF opens in new window") How do I know if I have been verified or reverified? You’ll get an email or text confirming you've successfully verified your eligibility. How can I fix the issue if my FirstNet service has been suspended, canceled, or moved to AT&T? If your FirstNet service has been: - __Suspended:__ You can chat with [FirstNet support](http://www.firstnet.com/ "Link opens in new window") for help. - __Canceled:__ You can have it restored after you [submit the required documentation](http://www.firstnet.com/verify "Link opens in new window") by chatting with [FirstNet support](http://www.firstnet.com/ "Link opens in new window") or [visiting your local AT&T store](https://www.att.com/stores/?source=ECAuAT10600aff12A&wtExtndSource=100357191&CI=CJ_AFFILIATE&RI=CJ1&RD=37922269&tfn=aff&cjevent=8feace6bcb4211ee816aed840a82b82c "Link opens in new window"). - __Moved to an AT&T consumer plan:__ You can move back to FirstNet after you [submit the required documentation](http://www.firstnet.com/verify "Link opens in new window") by chatting with [FirstNet support](http://www.firstnet.com/ "Link opens in new window") or [visiting your local AT&T store](https://www.att.com/stores/?source=ECAuAT10600aff12A&wtExtndSource=100357191&CI=CJ_AFFILIATE&RI=CJ1&RD=37922269&tfn=aff&cjevent=8feace6bcb4211ee816aed840a82b82c "Link opens in new window"). How do I download the new ATT eSIM? [Get started with an AT&T eSIM](https://www.att.com/support/how-to/wireless/esim-get-started/ "Link opens in new window") Where do I manage my account if my service is moved to an AT&T consumer plan? You can access and manage your AT&T account online at att.com or with the [AT&T app](https://www.att.com/support/article/wireless/KM1066068/ "Link opens in same window"). Don’t have an AT&T ID? [Learn how to create one](https://www.att.com/support/article/my-account/KM1008921/ "Link opens in same window") What happens to my FirstNet specific features? All FirstNet specific features will be removed including First Priority®. These features are only available to FirstNet customers. See the __Explore options__ section for wireless service choices. What happens to my FirstNet offers and promotions? If you have a device or service promotion that requires a FirstNet plan to remain eligible, that promotion will be removed. Plus, if you haven’t completed eligibility verification and your service has been moved to an AT&T consumer plan, you’ll lose any FirstNet-specific offers. See the __Explore options__ section for wireless service choices. How do I sign up for AutoPay and paperless billing? Learn how to set up: - [AutoPay](https://www.att.com/support/article/my-account/KM1009352/ "Link opens in same window") - [Paperless billing](https://www.att.com/support/article/my-account/KM1009261/ "Link opens in same window") * * * Last updated: February 23, 2026 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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