Our commitment is to provide you with the only network built with and for first responders, nurses, and physicians. When you get the first eligibility notification by email or text, you must verify or reverify within 30 days. If we can’t verify your eligibility, your FirstNet® lines will be moved to an AT&T consumer plan or possibly suspended. Review accepted eligibility documents (PDF, 137KB)
- Need to verify new FirstNet service or reverify existing service? You can sign in to upload the required documents and complete the process.
- Have FirstNet service but have changed jobs and are no longer eligible? Visit your local AT&T store or chat with FirstNet support to learn how to move your service to an AT&T consumer plan.
Communication timeline
You have 30 days from the date you receive the first eligibility verification email or text to submit the required documents. FirstNet Account Management will send you email and text reminders every 5 days for 30 days.
If you don’t take action or we can't verify your eligibility, your FirstNet service will be hot lined. This will route all outgoing voice calls you make to FirstNet support. A FirstNet agent will then help you reverify your eligibility, move you to an AT&T consumer plan, or cancel your FirstNet service.