When you sign up for FirstNet and during reverification, you must provide documentation to AT&T so we can verify your eligibility.
Our commitment is to provide you with the only network built with and for first responders and those who support them. When you get the first eligibility notification by email or text, you must verify or reverify within 30 days. If we can’t verify your eligibility, your FirstNet® lines will be moved to an AT&T consumer rate plan or possibly suspended. Review accepted eligibility documents (PDF, 137KB)
You have 30 days from the date you receive the first eligibility verification email or text to submit the required documents. FirstNet Account Management will send you email and text reminders every 5 days for 30 days.
If you don’t take action or we cannot otherwise verify your eligibility, your FirstNet service will be hot lined. This will route all outgoing voice calls you make to FirstNet support. A FirstNet agent will then help you reverify your eligibility, move you to an AT&T consumer rate plan, or cancel your FirstNet service.
If you can’t provide the required documentation or take no action, your FirstNet outgoing calls will be routed to FirstNet support. An agent will help you with eligibility verification questions. If you are no longer eligible, the FirstNet agent will either move you to an AT&T consumer rate plan or cancel your FirstNet service.
If you have an eSIM capable device, it will be moved from a FirstNet SIM to an AT&T eSIM. It will lose access to the FirstNet network.
If you choose to move to an AT&T consumer rate plan, your plan will be moved from FirstNet to one of these plans. If you have a:
See the Explore your options section below for your wireless account options as a result of this change.
Your bill may change due to different rate plan pricing, and you may have partial month charges on your bill. Learn about partial month charges
See the Explore your options section below for your wireless account options as a result of this change.
If you have a service or device promotion that requires a FirstNet rate plan to remain eligible, that promotion will be removed. You’re responsible for paying your remaining device installment payments in full.
See the Explore Your Options section for wireless account options as a result of this change.
If you have a FirstNet and Family account and you no longer have an eligible FirstNet voice line, your discounts for your AT&T consumer family lines will be removed. If you’re no longer eligible for FirstNet, you may be eligible for our Legacy Responder Offer as a thank you for being a former FirstNet customer.
See the Explore Your Options section for wireless account options as a result of this change.
Want to check other AT&T consumer wireless plans? You have the freedom to choose what’s best for you. Sign in to see your current plan, compare it to others, and even change it all in one place.
We hate to see you leave, but we understand you may want to cancel your wireless service. Call us at 800.574.7000 so we can help you review your account and discuss your options.
Have an installment plan on one of your devices?
You can: