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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Learn about Turbo Live by AT&T for events Turbo Live by AT&T provides an exceptional wireless data experience at live events. * * * ## Get Turbo Live Turbo Live by AT&TSM boosts wireless data at select U.S. events and venues for eSIM users on any mobile network. [Get it](https://www.att.com/get-turbo-live) * * * AT&T Wireless plansAT&T Wireless plansConnect on Demand appConnect on Demand app With an eligible AT&T Wireless plan, you can get Turbo Live passes for up to 10 events at a time. You’ll get a premium data connection, with performance \[MM6.1]uploads so you can live stream the event, share photos and videos, and use your favorite apps. The amount of data you use doesn’t take away from your monthly data allotment. __FYI:__ Turbo Live only enhances mobile data, not voice calls or text messages. Charges vary by event and location. [Get Turbo Live](https://www.att.com/get-turbo-live "Link opens in new window") ### Requirements To get AT&T Turbo Live, you need a 5G-capable smartphone and an eligible plan under Unlimited Your Way: - __Current plans:__ AT&T Elite 2.0, AT&T Premium 2.0, AT&T Extra 2.0, AT&T Value 2.0, AT&T 55+ - __Retired plans:__ AT&T Unlimited Premium PL, AT&T Unlimited Extra EL, AT&T Unlimited Starter SL, AT&T Unlimited Premium, AT&T Unlimited Extra, AT&T Unlimited Starter, AT&T Unlimited Elite __FYI:__ Don’t have an eligible AT&T plan? You can [change your plan](https://www.att.com/acctmgmt/signin?intent=MANAGE-PLAN "Link opens in new window") now or [get Turbo Live using the Connect on Demand app](https://www.att.com/support/article/wireless/000118694?tabindex=2 "Link opens in same window"). ### Troubleshoot If Turbo Live by AT&T isn’t working: - __Turn off Wi-Fi®:__ Turbo Live only works on the AT&T cellular network, not on Wi-Fi. - __Check your location:__ Make sure you are within the event venue or its immediate surroundings. - __Confirm activation:__ Allow up to 15 minutes after purchase for Turbo Live to activate. - __Still not working?__ Restart your device and try again. - __Need more help?__ Select __Chat__ when available. ### Details Don’t have AT&T Wireless or an eligible AT&T Wireless plan? You can still get Turbo Live with the Connect on Demand app. You’ll get unlimited Turbo Live data during your event. You get a premium data connection, with performance uploads so you can live stream the event, share photos and videos, and use your favorite apps. __FYI:__ Turbo Live only enhances mobile data, not voice calls or text messages. Charges vary by event and location. [Get Turbo Live](https://www.att.com/get-turbo-live "Link opens in new window") ### Requirements - 5G-capable smartphone - Unlocked phone, if you don’t have AT&T WirelessSM service - Available eSIM slot __FYI:__ Interested in AT&T Wireless? [Explore AT&T plans](https://www.att.com/plans/wireless/ "Link opens in new window"). ### Troubleshoot If Turbo Live by AT&T isn’t working, try these options. __Turn off Wi-Fi®:__ Turbo Live only works on the AT&T cellular network, not on Wi-Fi. __Check your location:__ Make sure you are within the event venue or its immediate surroundings. __Confirm activation:__ - Allow up to 15 minutes after purchase for Turbo Live to activate. It could also take up to 15 minutes for the eSIM to download - Make sure you have a compatible device - Device must be a 5G-capable, unlocked smartphone with the Turbo Live eSIM is provisioned __Switch your data line:__ iPhone 1. Go to __Settings__. 2. Select __Cellular__, then __Cellular data__. 3. Select your downloaded __Connect on Demand eSIM__ for data. 4. Leave default voice setting as your primary (home service provider) eSIM. Android 1. Go to __Settings__. 2. Select __Network and internet__, then __SIMs__. 3. Choose the __Connect on Demand SIM__ and select __Use this SIM for data__. 4. Leave talk and text set to your home service provider. __FYI:__ The Android steps may differ slightly between devices. __Need more help?__ Select __Chat__ when available when you’re in the U.S. or North America. Or, if you need a refund, email [[email protected]](mailto:[email protected]?subject=Turbo%20Live%20refund%20request "Link opens in new window"). Let us know you purchased Turbo Live by AT&T for an event. Make sure to include your account number, the name and date of the event, and an explanation of the issue you experienced. Refunds are subject to Terms and Conditions. __FYI:__ This email support will only assist with refunds for the Connect on Demand app. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I know if Turbo Live is active on my device? When Turbo Live is active, you may see a special Turbo Live icon or __alpha tag__ on your device. __FYI:__ This icon may appear when Turbo Live isn’t prioritizing your data (such as when you’re on Wi-Fi) and may remain on your device after event conclusion without prioritization. Can I transfer Turbo Live by AT&T to another device if I don’t use it? No. If you don’t use Turbo Live, you can’t transfer it or get a refund, except as described in the Terms & Conditions. What happens to Turbo Live if I leave the event area? If you leave the event area, Turbo Live by AT&T will be paused until you return. There is no action needed upon return to the venue to reactivate your Turbo Live service. Is Turbo Live refundable? If your Turbo Live event is canceled or postponed for more than four hours, you’ll receive a full refund. Otherwise, purchases are final and non-refundable. Check the full Terms & Conditions for specific details. * * * Last updated: May 14, 2026 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Was this guide helpful? 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