Ways to file
- Go to phoneclaim.com/att.
- Call 888.562.8662. We’re available weekdays from 8 a.m. to 10 p.m. ET and weekends from 9 a.m. to 9 p.m. ET.
When you file
Make sure you file your claim within 60 days
of loss or damage. Have this info handy:
- Device brand and model
- Wireless security passcode or the last four digits of the AT&T account owner’s Social Security or Tax ID number
After you file
Watch for an email with a link to check your claim status. Plus, you can check when your replacement device will ship. You can also access this info by going to phoneclaim.com/att