Physical device damage not covered by warranty

The following categories are considered physical damage and unfortunately not covered by the manufacturer warranty. If you return a device with any of these signs, you will be charged the total sales price of the replacement device and your damaged device will be returned to you.

Damaged screen
Not covered by warranty.

• Cracked screen
  
• Shattered screen
  
• Chipped screen
  

Damaged or corroded ports
Not covered by warranty.

• Damaged port - Charging port or connector is bent, broken or loose.
  
  
• Corroded port - Charging port or connector has come in contact with a liquid causing corrosion (i.e. discoloration).
  

Here's a sample of a clean, undamaged port without corrosion. This would be covered by warranty.


Deep gouges or scratches on display or casing
Not covered by warranty.


Cracked or damaged frame
Not covered by warranty.

• Cracked frame - Large cracks in the frame.
  
• Damaged frame - Not covered by warranty.
  

Excessive dings
Not covered by warranty.


Discolored display
Not covered by warranty.

See image and note that even though the liquid damage indicator is valid, the display shows smears or waves that are below the surface, indicating the device screen was damaged by liquid.

Missing Warranty label
The warranty label inside your device must be intact and in place for your device to be covered by warranty.

Broken body
Not covered by warranty.

Missing screws
Not covered by warranty (evidence that device has been tampered with).

Missing keys or buttons
Not covered by warranty.

Unapproved additions
Not covered by warranty. For example:

• Any unapproved device modifications. (i.e. casing must be the original casing device came with).
  
  Image shows modified button on device.
• Paint, decals or other non-manufacturer faceplates or modifications to the device.
  
  Image shows decals and stickers.