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Liquid device damage not covered by warranty

Learn what liquid damage voids the warranty on your phone, tablet, or other mobile device. Includes images and examples.


ArticleDETAILED INFO

View liquid damage not covered by warranty

Before you begin

Understand warranty exchange guidelines
If your device does not show signs of the liquid damage described below, nor physical damage described in physical damage not covered by warranty, you may be eligible for a replacement device. Refer to perform a warranty exchange for details on warranty coverage.

Review these exceptions
Some manufacturers may exchange or repair your device at no cost to you. For example:
  • HTC One M9 UH-OH Protection - If your screen is cracked or have water damage on a new HTC One M9 within the first 12 months of ownership, contact HTC Customer Support at 866.449.8358 or live chat at htc.com/us/contact/chat to see if you may be eligible for a replacement.
  • Samsung S4 Active - First follow all the instructions in the device manual. If the device remains non-functional and the liquid damage indicator (LDI) is triggered after water submersion, for your one-time free replacement (not applicable to Samsung S5 devices), you can contact us.
  • Sonim devices - Sonim offers a 3-year warranty after the purchase date. Sonim's warranty covers liquid, physical & mechanical damage (i.e. screen cracks).
    • If you've had your Sonim XP6 for 0-12 months, contact us for troubleshooting and warranty support.
    • If you've had your Sonim XP6 for 13-36 months, contact Sonim online warranty support or call Sonim at 888.858.9460.
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Damage examples

With limited exceptions noted above, liquid damage is not covered by the manufacturer warranty. If you return a device with a liquid damage indicator that is triggered, missing, or damaged, you'll be charged the total sales price of the replacement device and your damaged device will be returned to you.

Liquid damage indicator color
  • Valid liquid damage indicators (not exposed to liquid) are usually white.
  • Most liquid damage indicators turn red when exposed to liquid.

Liquid damage indicator location

The liquid damage indicator for a device is typically found:
  • On the back of the device with the back cover removed.
  • Within the battery compartment (with the battery removed).
  • In the SIM tray or earphone jack, or within the camera flash (for devices with non-removable batteries).
  • Some devices might have a secondary liquid damage indicator on the battery itself.
  • Removing the liquid damage indicator (LDI) voids the warranty.

Example photos of liquid damage indicators

View these examples of liquid damage indicators on mobile devices.

Apple
AT&T does not support warranty exchange of Apple products. Please visit Apple Support: Liquid damage to iPhone or iPod isn‘t covered by warranty.

HTC
  • HTC One M8 - Liquid damage indicator is within the camera flash.
    HTC One M8 damage indicator in flash.
  • HTC One X+ - Liquid damage indicator is in SIM tray.
    damage indicator in SIM tray
LG
Liquid damage indicator colors: White means no liquid damage, red means liquid damage (not covered by warranty).
  • LG G2 - Liquid damage indicator is in the SIM tray (remove SIM to view).
    damage indicator in SIM tray
  • LG G Flex (D950) - Liquid damage indicator is inside the earphone jack.
    damage indicator inside earphone jack
Nokia
Liquid damage indicator colors: White means no liquid damage, red means liquid damage (not covered by warranty).
  • Nokia Lumia 635 - Remove the battery to view the liquid damage indicator.
    damage indicator under battery
  • Nokia Lumia 635 - There's also a liquid damage indicator on the battery.
    damage indicator on end of battery
  • Nokia Lumia 1020 - Liquid damage indicator is on SIM tray.
    damage indicator on SIM tray
    damage indicator on SIM tray
Samsung
Liquid damage indicator colors: White means no liquid damage, red means liquid damage (not covered by warranty).
  • Samsung Galaxy S 3 - Single liquid damage indicator.
    single liquid damage indicator
  • Samsung Galaxy S 5 - Two liquid damage indicators.
    two damage indicators
  • Samsung battery - There's also a liquid damage indicator on the battery.
    damage indicator on end of battery
ZTE
Liquid damage indicator colors: White means no liquid damage, red means liquid damage (not covered by warranty).
  • AT&T Z992 - Liquid damage indicator.
    damage indicator
  • AT&T Z992 - There's also a liquid damage indicator on the battery.
    damage indicator on end of battery
  • ZTE Z432 - Liquid damage indicator.
    damage indicator
  • ZTE Z432 - Liquid damage indicator on battery.
    damage indicator on end of battery
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Replace device

If your device is covered by warranty, refer to exchange device under warranty.

If your device is not covered by warranty due to liquid or physical damage, here are some options to replace your damaged device:
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