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Get Apple warranty support in U.S. territories

Find help troubleshooting your Apple device or completing a warranty exchange in Puerto Rico or the U.S. Virgin Islands.


ArticleDETAILED INFO

Warranty support for Apple devices in U.S. territories

Before you visit an AT&T store for help with your wireless or AT&T PREPAID (formerly GoPhone®) Apple device:
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AT&T locations for Apple device support

Want help troubleshooting your iPhone® or iPad®, or doing a warranty exchange in Puerto Rico or the U.S. Virgin Islands? You can get help at several AT&T stores. Be sure to bring your Apple device, power adapter, and any accessories related to the problem you’re having.

If you do a warranty exchange at one of these locations, your replacement device will be an AT&T Certified Restored device.

Puerto RicoU.S. Virgin Islands
AT&T Caguas (Degetau) Store
A-4 Ave Degetau
Urb San Alfonso
Caguas, PR 00725

AT&T Mayaguez Store
University Plaza Mall
Hostos Avenue
STE 109
Mayaguez, PR 00680

AT&T Santa Isabel Store
913 Carretera #153, STE 3
Santa Isabel, PR 00757
AT&T St. Croix Store
4500 Sunny Isle Shopping Center
Space # 19
Christiansted, VI 00820-4423

AT&T St. Thomas Store
Crown Bay Marina
STE 312
St. Thomas, VI 00802
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Other replacement options

If you don’t have an Apple warranty, you still have options.

If you have wireless service, you can:

If you have AT&T PREPAID, you can:
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