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Submit a wireless mail-in rebate

If you’ve met the requirements for your specific wireless offer, we’ll show you how to submit the rebate form to receive the eligible AT&T Promotion Card.


ArticleDETAILED STEPS

Submit your rebate form

Before you begin

Get your rebate form
For online orders, if your email address has been on file for at least 30 days, we’ll email you the rebate form when the order ships. Otherwise, the rebate form will be mailed to the billing address on file within 7-10 days after the order has shipped. Rebate forms will be included within your Customer Service Summary.

Confirm you meet the rebate requirements
Read your rebate form carefully to ensure you have met the requirements as listed for your specific offer. Ensure your date of purchase falls within the purchase dates listed on the rebate form.
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Main steps

Submit your mail-in rebate
Follow these steps to complete your rebate form to receive your eligible AT&T Promotion Card.
  1. Complete your rebate form. Fill in all required fields, including the 10-digit AT&T wireless number and IMEI number for the device eligible for the rebate. Be sure to print clearly. 
  2. Make a copy of the eligible sales receipt or order confirmation. Purchase date, eligible device, and price paid must be clearly visible.
  3. Cut out the entire IMEI/proof-of-purchase label from the original device box. See your rebate form for details.
  4. Mail the rebate to the address specified on your rebate form. Once the 14-day return period has ended, we’ll send a free text to the wireless number on the form confirming we received the rebate request.
  5. If your rebate request fully meets the terms and conditions of the offer, we’ll send a free text message to let you know when the AT&T Promotion Card has been mailed. You’ll receive your AT&T Promotion Card within 8-10 weeks of being verified.
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Additional information

Alternative proof-of-purchase
If you lose your original sales receipt, you may be able to submit one of the following as proof-of-purchase:
  • A copy of your credit card receipt for the device.
  • A duplicate receipt from the retail location where you purchased the device.
  • The packing or confirmation slip included with your shipment.
If you don’t have the original box for the device, you may be able to submit a picture of the IMEI number. The IMEI number is located under the device battery. The IMEI number must be clearly visible in the picture.

Check the status of your rebate
To check the status of your rebate visit the AT&T Wireless Rebate website and enter the information required to search for the status of your AT&T wireless rebate. Note: It can take up to four weeks from the date you submitted the rebate form for information to appear on the AT&T Wireless Rebate website. 

Where an AT&T Promotion Card can be used
The AT&T Promotion Card can be used wherever Visa is accepted. It is not redeemable for cash and may not be used for cash withdrawal at any cash-dispensing location. When purchasing gasoline at automated gasoline pumps take the card to the attendant first. Don't pay at the pump. AT&T Promotion Cards are non-transferable and non-refundable. Funds are available at US locations for 150 days after card issuance, through the AT&T Promotion Card expiration date shown on the card. AT&T Promotion Cards can't be reissued or reactivated after expiration.
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