Find out how to move your number to another device with your eSIM or SIM card.
Want to switch your eSIM to another device? You can transfer your eSIM if both are compatible. Before you start, make sure Wireless Account Lock is turned off.
Here’s how to switch your eSIMs:
FYI: You’ll need to provide a one-time PIN to complete this transfer.
Switching your eSIM with prepaid service between devices? Replacing your SIM card with an eSIM? Call Customer Care at 800.901.9878 from another phone.
FYI: You’ll need a 5G SIM card for a 5G device to work on the 5G network. Â
Want help inserting your SIM card? Go to our device tutorials and choose the option for your device.
You may be able to use your current SIM. Just insert it into your new device and turn it on.
If you have a replacement SIM card and need to update your prepaid account, call Customer Care at 800.901.9878 from another phone.
Connect your device to iTunes®. Still not working?