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Cancel or update a wireless order
It’s easy to change a wireless order that hasn’t been shipped, delivered, or picked up yet.
DETAILED STEPSOrders that haven’t shipped yet
- Go to Check order status
- Enter the requested info.
- Select the order you want to cancel.
- Choose Cancel order or Cancel item. Don’t see a cancel option? That means your order probably shipped already. You can still return or exchange it after it's delivered.
- Follow the prompts to confirm your cancellation.
Orders on hold for an ID verification
Follow the link in your text message or email. You can also check your order status from a mobile device, and then launch the link for the ID scan. Want more info about ID verification? Get answers to questions about our ID verification processDelivery orders
Cancel an online AT&T Right to You order before it’s delivered
AT&T Right to You℠ is fulfilled by Enjoy®, one of our authorized providers. To cancel your order, contact Enjoy by:- Calling 888.463.6569
- Emailing help@enjoy.com
Cancel orders you placed directly with an AT&T Right to You expert
To cancel an order you made directly with an expert during an in-home visit:- Call 888.463.6569.
- Email a signed and dated copy of this Notice of Cancellation (PDF, 33K) to help@enjoy.com.
- Mail this completed Notice of Cancellation (PDF, 33K) to Enjoy Technology, 171 Constitution Drive, Menlo Park, CA 94025.
Pick-up orders
You can make changes to your order when you pick it up in the store. Keep in mind that items available for same-day pick-up are limited to what's in stock at that store.
Heads up: Be sure to pick up your order as soon as you can. If you don't pick it up within three days, we'll have to cancel the order.
Heads up: Be sure to pick up your order as soon as you can. If you don't pick it up within three days, we'll have to cancel the order.
