Cancel or update a wireless order

1. Go to Check order status 
2. Enter the requested info.
3. Select the order you want to cancel.
4. Choose Cancel order or Cancel item. Don’t see a Cancel option? That means your order probably shipped already. You can still return or exchange it after it's delivered.
5. Follow the prompts to confirm your cancellation.

Heads up: Want something other than what you ordered? Cancel your entire order and start over. 

Orders on hold for an ID verification

Follow the link in your text message or email. You can also check your order status from a mobile device, and then launch the link for the ID scan. Want more info about ID verification? Get answers to common questions about our ID verification process

Cancel an online AT&T Right to You^SM order before it’s delivered

AT&T Right to You is fulfilled by Enjoy^®, one of our authorized providers. To cancel your order, contact Enjoy:

• Calling 888.463.6569
• Emailing help@enjoy.com
  

Have this info handy: your order number and the email address or phone number used to complete the order.

Cancel orders you placed directly with an AT&T Right to You expert

To cancel an order you made directly with an expert during an in-home visit:

• Call 888.463.6569.
• Email a signed and dated copy of this Notice of Cancellation (PDF) to help@enjoy.com.
• Mail this completed Notice of Cancellation (PDF) to Enjoy Technology, 171 Constitution Drive, Menlo Park, CA 94025.