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Cancel or update a wireless order

It’s easy to change a wireless order that hasn’t been shipped, delivered, or picked up yet.


DETAILED STEPS

Orders that haven’t shipped yet

To cancel a wireless order before it’s shipped:
  1. Go to Check order status 
  2. Enter the requested info.
  3. Select the order you want to cancel.
  4. Choose Cancel order or Cancel item. Don’t see a Cancel option? That means your order probably shipped already. You can still return or exchange it after it's delivered.
  5. Follow the prompts to confirm your cancellation.
Heads up: Want something other than what you ordered? Cancel your entire order and start over. 

Orders on hold for an ID verification

Follow the link in your text message or email. You can also check your order status from a mobile device, and then launch the link for the ID scan. Want more info about ID verification? Get answers to common questions about our ID verification process

Delivery orders

Cancel an online AT&T Right to YouSM order before it’s delivered

AT&T Right to You is fulfilled by Enjoy®, one of our authorized providers. To cancel your order, contact Enjoy:
Have this info handy: your order number and the email address or phone number used to complete the order.

Cancel orders you placed directly with an AT&T Right to You expert

To cancel an order you made directly with an expert during an in-home visit:

Pick-up orders

You can make changes to your order when you pick it up in the store. Keep in mind that items available for same-day pick-up are limited to what's in stock at that store.

Heads up: Be sure to pick up your order as soon as you can. If you don't pick it up within 3 days, we'll have to cancel the order.

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Community forums

Have questions about your Wireless service? Explore our community forums for answers.

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