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Change Caller ID name

Update the name that displays on landline Caller IDs for each mobile number on your wireless account.

DETAILED STEPS

Learn how to change your Caller ID name

  1. Go to Profile > Account users.
  2. If you have more than one account, select the wireless account from the drop-down at the top.
  3. If you have more than one device, select the number to update.
  4. Select Edit.
  5. Enter the info and select Continue.

Important details

  • You may have to sign out and sign back in to see the new name online.
  • The Caller ID name displays on landlines that have Caller ID. It doesn’t override a name saved in a wireless device.
  • It can take up to 72 hours, excluding weekends, for a landline to show an updated Caller ID name.
  • People may need to clear your number from their Caller ID record for your new name to appear.
  • Some home phone service providers may not offer Caller ID or receive regular updates to their Caller ID information.
  • For AT&T PREPAIDSM (formerly GoPhone®) customers, the Caller ID name says Wireless Caller.

Last updated: October 28, 2018

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