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Learn about account change notifications

Your privacy is important to us. To confirm that you made or authorized a recent account change, we’ll text or email you.

You'll get a text or email from us whenever you make these account changes:
  • Update your billing address
  • Change your contact email address on the account or  for a device
  • Create an online account
  • Add or remove an account linked to a profile
  • Change your security questions or answers
  • Reset a forgotten password
  • Change a wireless account security passcode
  • Change your billing format (paperless or paper)
  • Add or change a device user name
  • Update your combined bill
If you have questions or didn't request a change, contact us.

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Community forums

Have questions about your Wireless service? Explore our community forums for answers.