Review delivery options for online wireless orders

Choose how you want to get a wireless order you place online. You can have your new device shipped to you or see if it’s available to pick up at your local AT&T store.

Have your order shipped

You can choose to have your items shipped. There are three delivery options to choose from:

Ground shipping (3-5 business days)
Two-day shipping (2-3 business days)
Next-day shipping (1-2 business days)

FYI: Some orders require a signature upon delivery. To find out if yours will, select the tracking link in your shipping confirmation email.

Pick up in store

Here’s how to order:

Shop smartphones and choose a new device or accessory.
Select Check in-store availability to make sure you can pick it up.
Confirm or enter the ZIP Code for the store where you’d like to pick up the order.
Choose your preferred location.
Follow the prompts to check out and submit your order.
Wait until you get an email from us before you head to the store. We’ll let you know when your order’s ready to pick up.

FYI: We’ll authorize your debit, credit, or gift card when you place your order online. The total due will be calculated and charged at the store. If your order isn’t picked up in three days, we’ll cancel it.

FREQUENTLY ASKED QUESTIONS

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You’ll get an email with pickup instructions when your order is ready.
Good to know: If you arrive too early, your order might not be ready, and you’ll have to come back later.
Bring these with you:
- A valid driver's license, government-issued ID, or passport
- The credit or debit card you used to place your order
- Your old account number if you're transferring from another service provider
- Your old phone if you'd like us to transfer the data to your new phone
Save time by scheduling an appointment.
Avoid making any account changes until after you pick up your order.

Heads up: Make sure to pick your order up within three days. After that, we’ll cancel it.

Last updated: August 4, 2025

Review delivery options for online wireless orders

Have your order shipped

Pick up in store

FREQUENTLY ASKED QUESTIONS

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