Why is AT&T turning toward a fully automated environment?
Advancements in speech technology allow us to provide fully automated products.
Does this change apply to all wireless customers?
It applies to all AT&T mobility customers in the United States.
Will wireless customers still have the opportunity to speak to a live Operator?
No, the system is fully automated.
Will I be charged if the automated platform is not able to provide me with a listing?
Am I charged if I get a report of a non-published number?
Yes, you’ll be charged for non-published reports.
Will I have to hang up and place a separate call to Directory Assistance for multiple listings or can I obtain them by placing one call to Directory Assistance?
You can obtain three listings per call, but you’ll need to hang up and place another call to directory assistance for additional listings.
Can I still call in with a phone number and have the automated system provide me with the name and / or address associated with that number?
Yes, the automated system can provide reverse directory assistance.
Can I still call Directory Assistance and ask for a number in a particular category (e.g., florist, pizza shop, etc.) when I don’t have a specific business that I am searching for?
Yes. You’ll be given multiple listings from which to choose.
Will I be charged if I’m offered a category listing that I don’t like?
Yes, a charge may apply if you choose one of the category listing options.
What if I have a difficult time understanding the automated system?
If there’s a problem understanding the system, make note of the date and time of the call to directory assistance and, once your bill is received call Customer Service to discuss the charge with the customer service representative.
If I have a Directory Assistance Exemption Form on file with AT&T, will it still be good after the automated system goes into effect?
Yes. If you’ve applied for and received Company certification as being unable to use a telephone directory due to a visual or physical disability, you’ll still receive exemptions for calls handled via the automated system.
Will Directory Assistance Call Completion still be available?
Yes. Directory Assistance Call Completion is an option.
Will Directory Assistance be available in Spanish?
No, the automated platform is only available in English.