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Replace a broken AT&T Prepaid device

Find out how to replace your broken phone or other AT&T Prepaid device.


Troubleshoot and check for damage

Want to perform a warranty exchange for your AT&T Prepaid® device? First you should:

Confirm warranty status

Warranty coverage periods vary, depending on your device. If it's:
  • New: Typically a one-year manufacturer warranty
  • AT&T Certified Restored: Typically a 90-day warranty
  • New or Apple-replacement Apple-branded equipment: Typically carries a warranty from Apple® of one year after purchase date
  • An accessory: Learn how to exchange an accessory under warranty
If your device meets all requirements, here’s how to perform a warranty exchange.

More replacement options

Here are other ways to replace your AT&T Prepaid device:

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Community forums

Have questions about your Wireless service? Explore our community forums for answers.