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Replace a lost or stolen AT&T PREPAID phone
Learn about your replacement options for a lost or stolen AT&T PREPAID (formerly GoPhone) phone or device.
DETAILED INFOHow to replace your phone or device
Before you replace your lost or stolen device
First, try to find your AT&T PREPAIDSM phone or device. If you're not able to locate it, suspend service and block your device if stolen. Blacklisting your device blocks it from use on the AT&T network.
Options for replacing your phone or device
- Bring another device you own to AT&T.
- Shop online for a new phone or device.
- Purchase an AT&T Certified Pre-Owned phone.
Next steps after replacing your phone or device
Reactivate your service
Learn how to reactivate your service and unblock your device.
Activate a device
Find out how to activate a device online.
Learn how to reactivate your service and unblock your device.
Activate a device
Find out how to activate a device online.
Last updated: February 25, 2019
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