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Reset AT&T PREPAID voicemail password
Learn how to reset a forgotten voicemail password, and then create a new password to begin receiving voicemail messages.
DETAILED STEPSLearn how to reset your voicemail password
To reset your voicemail password for your AT&T PREPAIDSM phone (formerly GoPhone®) or prepaid Wireless Home Phone:
After resetting your password, you won’t receive new voicemail messages until you create a new password.
- Call 800.901.9878 (611 from your AT&T PREPAID phone or connected home phone).
- Confirm or enter your 10-digit wireless number if prompted.
- Say More options when prompted.
- Say Change my voicemail password.
- A Customer Service Representative will reset your voicemail password.
After resetting your password, you won’t receive new voicemail messages until you create a new password.
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Create a new voicemail password
To create a new voicemail password for your AT&T PREPAID or Wireless Home Phone, ensure you are in an AT&T PREPAID coverage area. If you were given a temporary password, don’t use it while creating a new password. Ensure you use your AT&T PREPAID or Wireless Home Phone that had the voicemail reset.
If you're unable to access Visual Voicemail, try calling your voicemail box by selecting and holding 1 from the call screen.
Verify wireless coverage
To verify that you have enough signal strength to connect to voicemail, view wireless coverage maps:
- Access your voicemail by selecting and holding 1 from the call screen.
- Follow the prompts to create a new 7-15 digit voicemail password.
- If you called the voicemail system, press the # key and hang up.
- Turn your wireless device off and back on.
- Attempt to access your voicemail again.
If you're unable to access Visual Voicemail, try calling your voicemail box by selecting and holding 1 from the call screen.
Verify wireless coverage
To verify that you have enough signal strength to connect to voicemail, view wireless coverage maps:
- Visual Voicemail requires a wireless cellular data connection.
- Some smartphones require a 4G LTE data connection in order to access and manage Visual Voicemail.
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