Access voicemail

Learn how to check your voicemail messages by calling voicemail on your wireless or connected home phone, from another phone, or by using Visual Voicemail on your smartphone.

DEVICE SUPPORT

Learn how to access voicemail

View tutorials to learn how to play and manage your voicemail messages.Learn more

DETAILED STEPS

Access voicemail messages

Access Visual Voicemail messages

Access Visual Voicemail messages

For AT&T Visual Voicemail¹ app for Android, tap the AT&T Visual Voicemail app.
For all other types of Visual Voicemail, tap Phone > Voicemail.
Tap to select the desired voicemail message. Tap the Play icon if it doesn’t play automatically.
- Tap the Pause icon to pause playback.
- Tap the Delete icon to delete the selected voicemail message.

Visual Voicemail messages download to your smartphone over a wireless cellular data connection. You can also call to access your voicemail messages following the steps below.

Call voicemail to listen to messages

From your AT&T wireless phone

From your AT&T wireless phone, press and hold 1. For AT&T Wireless Home Phone, dial 1.
If prompted, enter your voicemail password. Any new unheard messages will begin to play.
If you don't have new voicemail, press 1 to listen to your saved messages. Messages play beginning with your first (oldest) unheard message or first (oldest) saved message.

From another phone
Accessing your voicemail from another phone is handy when you don't have your wireless phone with you or when outside a coverage area. To check your voicemail messages from another phone:

Call your 10-digit wireless number.
When you hear your voicemail greeting, press the * key to interrupt it.
If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
Enter your voicemail password when prompted.
Follow the voice prompts to listen to your messages.

Voicemail navigation
Use the following keys to navigate through your messages.

Action	Key Press
Rewind 10 seconds	1
Rewind to beginning	11
Skip ahead 10 seconds	3
Skip to end of message	33
Delete message	7
Recover deleted message	1 then 9
Save message	9
Skip message	#
Replay message	0 then 4
Hear more options	0
Return to main menu	*

Download and print voicemail guides
Use this guide to the voicemail menu options as a reference when managing your voicemail.
Download AT&T Basic Voicemail Menu (PDF, 246 KB)

Print a pocket-size guide to keep with you for quick reference:

See all important details