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Access voicemail

Learn how to check your voicemail messages by calling voicemail or by using Visual Voicemail on your smartphone.


DETAILED STEPS

View Visual Voicemail

  1. If you have:
    • The AT&T Visual Voicemail1 app for Android1, tap the AT&T Visual Voicemail app.
    • Any other type of Visual Voicemail, tap Phone and then Voicemail.
  2. Tap to select the voicemail message you want to hear. Tap the Play icon if it doesn’t play automatically.
    • Tap the Pause icon to pause playback.
    • Tap the Delete icon to delete the selected voicemail message.

Visual Voicemail messages download to your smartphone over a wireless cellular data connection. You can also call to access your voicemail messages.

Call voicemail to listen to messages

From your AT&T wireless phone
  1. If you have an:
    • AT&T wireless phone, press and hold 1.
    • For AT&T Wireless Home Phone, dial 1.
  2. If prompted, enter your voicemail password. Any new unheard messages will begin to play.
  3. If you don't have new voicemail, press 1 to listen to your saved messages. Messages play beginning with your oldest unheard message or oldest saved message.

From another phone
Opening your voicemail from another phone is handy if you don't have your wireless phone with you, or you’re outside a coverage area. To check your voicemail messages from another phone:
  1. Call your 10-digit wireless number.
  2. When you hear your voicemail greeting, press the * key to interrupt it.
  3. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
  4. Enter your voicemail password when prompted.
  5. Follow the voice instructions to listen to your messages.

Voicemail navigation
Use these keys to manage your messages.

ActionKey Press
Rewind 10 seconds 1
Rewind to beginning 11 
Skip ahead 10 seconds 
Skip to end of message 33 
Delete message 
Recover deleted message 1 then 9 
Save message 9 
Skip message 
Replay message 0 then
Hear more options 
Return to main menu 

Download and print voicemail guides

Use this guide to the voicemail menu options when managing your voicemail.
Download AT&T Basic Voicemail Menu (PDF, 246 KB)

Print an English or Spanish pocket-size guide

See all important details

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