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Access voicemail while traveling internationally

Learn how to check your voicemail messages while traveling outside the United States. You need to know your voicemail password before you go.


ArticleDETAILED STEPS

Access voicemail while traveling

Before you begin

Before your trip
Before you leave for your international trip:
  1. You may need your voicemail password to access your voicemail box while traveling.
  2. If you don’t know your current voicemail password, reset your voicemail password.
  3. To check your voicemail from your AT&T wireless phone while traveling, confirm your device works when roaming internationally.
  4. If you have a smartphone with Visual Voicemail, learn how to connect to cellular data networks while traveling abroad to download your voicemail messages.
  5. International roaming charges apply when you call voicemail, download Visual Voicemail messages, and manage Visual Voicemail settings outside of the AT&T wireless domestic coverage area.
  6. If you won’t be in a coverage area or your device won’t work while traveling, you can access your voicemail from another phone using your voicemail password.

International and domestic off-net (roaming) data usage may be at 2G speeds.
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Main steps

Check Visual Voicemail messages while traveling
To check Visual Voicemail while traveling:
  • Visual Voicemail downloads to your device over cellular data whether you're in the U.S. or traveling abroad.
  • International data roaming charges apply to Visual Voicemail messages downloaded to your device while traveling outside the U.S.
  • You can also call your voicemail from your own or another phone while traveling to access it by entering your voicemail password.

Call voicemail while traveling internationally
To check your voicemail messages from your wireless phone while traveling outside the United States:
  1. Press and hold 1 on your AT&T wireless phone.
  2. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
  3. Enter your voicemail password if prompted.
  4. Follow the voice prompts.

Call voicemail from another phone while travelling
To check your voicemail messages from another phone while traveling internationally:
  1. Turn off your wireless phone if it's with you to avoid roaming charges.
  2. Dial +1 followed by your 10-digit wireless number.
  3. The plus sign (+) key appears on most phones if you press and hold down the 0 key.
  4. When you hear your voicemail greeting, interrupt it by pressing the * key.
  5. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
  6. Enter your voicemail password when prompted.
  7. Follow the voice prompts.
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Additional steps

Troubleshoot accessing voicemail while traveling
If you have trouble checking or managing your messages while traveling, for help you can:
  • Chat with us using the Chat button when available.
  • Call International Customer Service at +1.314.925.6925, 24 hours a day, 7 days a week.
  • It's a free call from your AT&T wireless phone.
  • The plus sign (+) key appears on most phones if you press and hold down the 0 key.

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