Contact us to get your balance and due date by phone.
*Can I get my late fees or data overage charges waived if I am impacted by COVID-19?
- Wireless - Call 800.331.0500 (or 611 from an AT&T wireless phone).
- All other services - Call 800.288.2020.
We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.
AT&T is keeping you connected 24/7. As part of this effort, we’ll waive:
- late payment fees for wireless, home phone or broadband residential customers
- domestic wireless plan overage charges for data, voice or text for residential wireless customers
The waiver applies to these fees or charges you may incur between March 13, 2020, and May 13, 2020, due to economic hardship related to the coronavirus pandemic.
Have your user ID and password ready and click here to submit a waiver request
Please allow one to two billing cycles to see your credit, if applicable.