Manage AT&T marketing messages

You can choose which AT&T marketing messages you want to receive from us;  or, you can choose to opt out completely.

Email, text message, and mail solicitation policy

We keep a list of customers who don’t want to receive our marketing messages - whether by email, text, or mail. We exclude these customers from our  marketing campaigns.

Update your marketing preferences

  1. Go to your myAT&T Profile. Sign in, if asked.
  2. Scroll to Marketing.
  3. Choose the offers you want to receive. If you don’t want any, uncheck both boxes.

Good to know: If you opt out of marketing communications, you’ll still get messages related to your orders, bills, payments, or other service-related issues.

To stop text message marketing

If you don’t want to receive marketing texts from us, reply STOP in the message thread. We’ll stop sending them.

To opt out of email marketing

Choose the Update your  preferences link at the bottom of an email from us. From there, you can choose the products that you want marketing messages about. Or, you can unsubscribe from all of them.

For more information, please visit

Important details

  • We generally update your email marketing profile within 24 hours of your changes. Please allow up to 10 days for your account to reflect your choice to opt in or out of marketing messages.
  • We maintain your U.S. mail request for three years. If you move, you’ll have to give us your new address so we don't unknowingly send mail to you.
Last updated: May 23, 2024

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