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Enter PUK code

Learn how to get the PIN Unlock Key (PUK) code to unlock your SIM card. Devices display Enter PUK after more than three wrong PIN entries.

GUIDED PROCESS

Get PUK code to unlock SIM

Sign in to Troubleshoot & Resolve and select the device that needs the PUK code.Get it
ArticleDETAILED STEPS

How to unlock a SIM with a PIN unlock key (PUK)

  1. Go to your account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose the device that needs a PUK code.
  3. Select Manage my device.
  4. Under See device options, select Get your PIN unlock key (PUK).
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PUK2 or PUK blocked call operator

If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. Contact us to replace the blocked SIM card.
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