You must return your smartphone in good physical and functional condition. See the examples section for pics of smartphones you can’t turn in.
You must buy a new, eligible smartphone on an eligible installment plan with qualifying service.
Heads up: We check each smartphone for turn-in eligibility. If your phone isn’t in good physical and functional condition, we’ll charge you the remaining installment balance.
Examples of smartphones you can’t turn in
If you have a feature like Find My iPhone® enabled or have a user lock on your phone, you can’t turn it in.
If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.
Damaged casing or frame
Missing keys or buttons
Broken camera lens
Modification or unapproved additions
If you added things to your phone, you can’t use it as a turn-in. Examples include paint, decals, modified buttons, or other changes.
If you can’t turn in your smartphone
You still have options:
File an insurance claim. Have AT&T device protection? You may be able to file a claim and get a replacement phone to turn in with your installment plan. Learn how to file an insurance claim
Use the AT&T Trade-in Program. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the turn-in value of your phone. We decide the turn-in value by the smartphone make, model, and condition. If your smartphone has no turn-in value, we'll gladly recycle it for you. Start an AT&T trade-in online