Get help with dropped calls or network issues

Having trouble with calls or connecting to the wireless network? Learn how to check coverage at your location, get device help, or report network issues.

DETAILED STEPS

Use the AT&T Network Coverage Map

It's easy to check our network coverage in your location:

Go to the AT&T Network Coverage Map.
Enter an address, state, or ZIP Code and select the search icon. We'll show you what type of coverage is available.

In an area with limited or no coverage? Try these options:

Move closer to a window.
Go outside.
Use Wi-Fi Calling.

Get help with connectivity issues

Sometimes, your wireless device or its settings can cause connectivity issues. Make sure you have your device handy and try this:

Go to our troubleshooting tool.
Select your phone brand and model.
Choose the option in Connections that's giving you trouble (for example: Internet or Phone calls).
Follow the prompts to fix your issue.