Replace a lost or stolen phone or device

Learn about your options.

DETAILED INFO

Before replacing a device

Try to find your phone or device.
If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.

Keep in mind: If you have an installment balance, you still have to pay the remaining installment balance on your lost or stolen device. Also, you must stay on an eligible wireless plan during your installment plan term.

Options for replacing a device

File an insurance claim if you have a device protection plan.
Bring another device you own to AT&T.
Buy a new smartphone on an installment plan.
Pay full price for a new phone.
Purchase an AT&T Certified Pre-Owned phone.

Looking for more help? Explore insurance and warranty options

Next steps after replacing your phone or device

Learn how to reactivate your service and unblock your device.
Find out how to activate a device online.

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Looking for more info?

Upgrade your smartphone early

Learn about AT&T Certified Pre-Owned phones

Replace a lost or stolen AT&T PREPAID phone

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