Replace a lost or stolen phone or device

Before you replace a device

1. Try to find your phone or device.
2. If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.

Keep in mind: If you have an installment balance on your lost or stolen device, you still have to pay the remaining balance. You must also stay on an eligible wireless plan during your installment plan term.

Ways to replace your device

• File an insurance claim if you have a device protection plan.
• Bring another device you own to your AT&T plan.
• Buy a new smartphone on an installment plan.
• Pay full price for a new phone.
• Purchase an AT&T Certified Pre-Owned phone.