Replace a lost or stolen phone or device

1. Try to find your phone or device.
   
2. If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.
   

Keep in mind: If you have an installment balance, you still have to pay the remaining installment balance on your lost or stolen device. Also, you must stay on an eligible wireless plan during your installment plan term.

• File an insurance claim if you have a device protection plan.
• Bring another device you own to AT&T.
  
• Buy a new smartphone on an installment plan.
• Pay full price for a new phone.
• Purchase an AT&T Certified Pre-Owned phone.

Looking for more help? Explore insurance and warranty options