to do a warranty device exchange. Be sure to call us from a device that isn’t the one you’re having problems with.
When you call us, we’ll:
- Make the warranty device exchange on behalf of the device manufacturer. Check your device manual or contact the manufacturer for warranty info.
- Send you an AT&T Certified Restored device as a warranty device replacement. It can take up to 6 business days to arrive, but you can get faster delivery with priority shipping (1 to 2 business days) for an extra cost.
: For AT&T PREPAID exchanges, we’ll charge your credit or debit card for the full value of the replacement. You’ll get that amount credited back when you send us your defective device.
When you get your replacement:
- You get a 90-day warranty or the rest of your original device warranty, whichever is greater.
- You have 10 days to return your defective device. Your replacement package includes return shipping materials.
If you don't return the defective device in time and you have:
Learn how to return your defective device
- AT&T wireless: You’ll pay the full replacement value for the device.
- AT&T PREPAID: We won’t credit your card for the return.
When we get your return package:
Cancel or return warranty orders
- We’ll check your device for warranty eligibility. If the device has liquid or physical damage, you’ll pay the full replacement value for the device.
- For AT&T PREPAID, if it qualifies for an exchange, we’ll credit your credit or debit card for the cost of the replacement. It can take up to 2 weeks after we receive your device for us to credit your card.
Want to keep your current device instead of replacing it? You can cancel or return your warranty order.
Live in Puerto Rico?
- Return the warranty exchange device to AT&T within 10 days.
- Use the prepaid return label and shipping materials we sent in the replacement package.
- Contact us if you can’t find the prepaid shipping label.
Some things to keep in mind:
- The return includes a shipping fee for Priority Mail Express.
- It may take 2 to 3 business days to get your device.
- Standard shipping (4 to 6 days) isn’t available.