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[More wireless help](https://www.att.com/support/wireless/) [__Celebrating one year of the AT&T Guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) Equipment - [Restart a gateway](https://www.att.com/support/article/u-verse-high-speed-internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093) Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection) - [More internet help](https://www.att.com/support/internet/) [__Celebrating one year of the AT&T Guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Search site Your cart is empty Let's get shopping! 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[Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) ## Account overview - [Check my notifications](#) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ## Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) Quick actions - [&More Benefits](https://andmorebenefits.att.com/) - [My favorites](https://www.att.com/myfavorites/) - [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) [](https://www.att.com) ## Shop - [Plans & services](#) - [Devices & accessories](#) ## Deals - [New & featured](#) - [Customer discounts](#) - [View all deals](https://www.att.com/deals/) ## AT&T Difference - [Our competitive edge](#) ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [View all support](https://www.att.com/support/) - [AT&T Business](https://www.business.att.com/) - [Find a store](https://www.att.com/stores/) - [Ver en español](javascript:void%280%29) Chat with us Back Shop ## Plans & services ### Bundles - [Explore bundles](https://www.att.com/bundles/) - [Internet + wireless](https://www.att.com/bundles/internet-wireless/) - [Internet + home phone](https://www.att.com/home-phone) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless) ### Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Explore prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) ### Home internet - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/buy/internet/plans) - [AT&T Fiber](https://www.att.com/internet/fiber/) - [AT&T Internet Air](https://www.att.com/internet/internet-air/) - [Home phone](https://www.att.com/home-phone/services/) ### Quick actions - [Upgrade](https://www.att.com/upgrade/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Bring your own phone](https://www.att.com/wireless/byod/) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Start of main content 1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Exchange a device under warranty Learn how to exchange new, AT&T Certified Pre-Owned, or AT&T Certified Restored devices that are still under warranty. * * * ## Confirm warranty and support info Look for signs of [physical or liquid damage](https://www.att.com/support/article/wireless/KM1000680 "Link opens in same window") that aren't covered by your warranty. No signs of damage? Get details about your warranty. - __New Apple® devices (or devices replaced by Apple):__ These usually have a one-year warranty. Questions about your iPad® or iPhone® bought from or replaced by Apple? Contact Apple Support. - __New Samsung devices:__ Samsung devices usually come with a limited one-year manufacturer warranty. You may be scheduled for repair or replacement of your device through a Samsung Repair Authorized Service Provider. Questions about your warranty? [Contact us](https://www.att.com/support/wireless/ "Link opens in same window") - __New devices (other than Apple or Samsung):__ You usually get a one-year manufacturer warranty, but some new devices have a two-year manufacturer warranty. [Learn which devices have a two-year warranty (PDF, 93KB)](https://www.att.com/scmsassets/support/wireless/2-yr-warranty-info.pdf "PDF opens in new window"). Have questions about your device? [Contact us](https://www.att.com/support/wireless/ "Link opens in same window") - __AT&T Certified Pre-Owned and AT&T Certified Restored:__ You get a limited 90-day warranty that starts the day you buy the device. [Contact us](https://www.att.com/support/wireless/ "Link opens in same window") for questions about your warranty. - __Asurion replacement devices, including Apple devices:__ - You usually get a one-year warranty on the device after the replacement date. Have questions in the first 30 days? Call Asurion at [__888.562.8662__](tel:%20888.562.8662). After 30 days, [contact us](https://www.att.com/support/wireless/ "Link opens in same window"). - __AT&T Prepaid® devices:__ [Explore protection options for AT&T Prepaid](https://www.att.com/support/insurance-warranty/ "Link opens in new window") __Good to know:__ Your device warranty may cover accessories, too. [Find out if your accessory is covered](https://www.att.com/support/article/wireless/KM1008478 "Link opens in same window") ## Make a warranty device exchange [Contact us](https://www.att.com/support/wireless/ "Link opens in new window") to do a warranty device exchange, if it's under warranty. (This doesn't include tablets; wearables; devices replaced by Apple, Google®, Motorola®, or Microsoft®; and Apple devices bought as new). Call us from a device that isn't the one giving you problems. __When you call us__ - For devices bought as new, we'll make the warranty device exchange on behalf of the manufacturer. Check your device manual or contact the manufacturer for warranty info. Your replacement device will be similar or better. It can take up to six business days to arrive. - For AT&T Certified Pre-Owned or AT&T Certified Restore devices, we'll send you a similar or better replacement device. It can take up to six business days to arrive. - For AT&T Prepaid exchanges, we’ll charge your credit or debit card for the full replacement value of the device. You'll get that amount credited back when you send us your defective device. __Once you get your replacement device__ - You get either a 90-day warranty or the rest of your original device warranty, whichever is greater. Not sure which one is greater? [Contact us](https://www.att.com/support/wireless/ "Link opens in new window") - You have 30 days to return your defective device. Your replacement device package includes return shipping materials. - If you don't return the defective device in time and you have: - __AT&T WirelessSM:__ We'll bill you the full replacement value for the device. - __AT&T Prepaid:__ We won't credit your card for the return. [Find out how to return your defective device](https://www.att.com/support/article/wireless/KM1045010 "Link opens in same window") __When we get your return package__ - We'll check your device for warranty eligibility. If the device has liquid or physical damage, we'll bill you the full replacement value for the device. - For an AT&T Prepaid device, if it qualifies for an exchange, we'll credit the full replacement value to your debit or credit card. It can take up to two weeks to credit your card after we receive your device. ## Cancel warranty claims Want to keep your current device instead of replacing it? - Return the replacement device to us within 30 days. - Use the prepaid return label and shipping materials we sent in the replacement device package. [Contact us](https://www.att.com/support/wireless/ "Link opens in new window") if you can't find the prepaid shipping label. Last updated: March 19, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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[Samsung Galaxy Z Fold7](https://www.att.com/buy/phones/samsung-galaxy-z-fold7.html) - [Samsung Galaxy Z Flip7](https://www.att.com/buy/phones/samsung-galaxy-z-flip7.html) Top phone & data plans - [Unlimited phone plans](https://www.att.com/plans/wireless/) - [International plans](https://www.att.com/international/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Upgrade](https://www.att.com/plans/phone-upgrade/) - [Tablet data plans](https://www.att.com/plans/tablet-ipad-data-plans/) - [Mobile hotspot plans](https://www.att.com/plans/tethering/) - [Next Up Anytime](https://www.att.com/plans/next-up-anytime/) Switch to AT&T - [Switch to AT&T](https://www.att.com/wireless/switch-and-save/) - [How to switch phone carriers](https://www.att.com/wireless/how-to-switch-phone-carrier/) - [Internet speed test](https://www.att.com/support/speedtest/) - [Bring your own device](https://www.att.com/wireless/byod/) - [Cell phone trade-in](https://tradein.att.com/) Featured deals - [AT&T Deals & Promotions](https://www.att.com/deals/) - 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