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A parent’s guide](https://www.att.com/blog/what-age-should-a-kid-get-a-phone/) ### Technology - [10 benefits of AI](https://www.att.com/blog/10-benefits-of-ai/) - [Internet vs. Wi-Fi: Are they different?](https://www.att.com/blog/internet-vs-wi-fi-are-they-different/) - [What is cloud storage?](https://www.att.com/blog/what-is-cloud-storage/) - [Download vs upload speed](https://www.att.com/blog/download-speed-vs-upload-speed/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) - Support ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [Home phone](#) Quick actions [View all support](https://www.att.com/support/) [Go to my account](https://www.att.com/acctmgmt/overview) [Payment center](https://www.att.com/acctmgmt/mypaymentcenter) [Billing center](https://www.att.com/acctmgmt/billing/mybillingcenter) ### Bill & payments - [Understand your bill](https://www.att.com/support/my-account/understand-your-bill/) - [Find out why your bill changed](https://www.att.com/support/article/my-account/KM1051879/) - [Set up and manage AutoPay](https://www.att.com/acctmgmt/mypaymentcenter?intent=MANAGEAUTOPAY) - [View device installments](https://www.att.com/acctmgmt/payment/installmentplandetails) - [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) ### Account - [Change or reset password](https://www.att.com/support/article/my-account/KM1008941/) - [Add or remove accounts](https://www.att.com/support/article/my-account/KM1008925/) - [Move internet service](https://www.att.com/help/moving/) - [View my orders and claims](https://www.att.com/orders/history) - [More account help](https://www.att.com/support/my-account/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my wireless service](https://www.att.com/acctmgmt/mywireless) [Track my order](https://www.att.com/orders/history) [Add AT&T International Day Pass](https://www.att.com/acctmgmt/signin?intent=DEEPLINK&soc=IRRLHDF&level=CAT&source=ILC242589969&wtExtndSource=Megamenu) ### My device - [Check my usage](https://www.att.com/acctmgmt/usage/mysummary) - [Manage add-ons](https://www.att.com/acctmgmt/wireless/manage-addon) - [Change my plan](https://www.att.com/acctmgmt/mywireless/manageplan/) - [Add a line](https://www.att.com/buy/postpaid/?wlsfi=AL) - [Check upgrade eligibility](https://www.att.com/buy/postpaid/?wlsfi=up) - [Activate a wireless device](https://www.att.com/support/how-to/wireless/get-started/) ### Device options - [Manage eSIM](https://www.att.com/acctmgmt/wireless/manage-esim) - [Suspend wireless service](https://www.att.com/acctmgmt/wireless/suspend) - [Transfer a number to AT&T](https://www.att.com/acctmgmt/wireless/transfer-number) - [Change phone number](https://www.att.com/acctmgmt/wireless/change-number) - [Unlock a device](https://www.att.com/acctmgmt/wireless/device-unlock) ### Wireless help - [Check for outages](https://www.att.com/outages/) - [Use device hotspot](https://www.att.com/support/article/wireless/KM1009376/) - [Device protection & warranty](https://www.att.com/support/device-protection-warranty/) - [More wireless help](https://www.att.com/support/wireless/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) ### Equipment - [Restart a gateway](https://www.att.com/support/article/u-verse-high-speed-internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093/) ### Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection/) - [More internet help](https://www.att.com/support/internet/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) ### Home phone - [AT&T Phone](https://www.att.com/home-phone/) - [AT&T Phone – Advanced](https://www.att.com/home-phone/phone-advanced/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Search site Search or chat Your cart is empty Let's get shopping! 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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Return or exchange a new device or accessory Learn how to return your device or accessory. You can get a refund or exchange it for a new one during the return period. * * * ## Check out our return policy Review the [AT&T Wireless return policy](https://www.att.com/wireless/return-policy/ "Link opens in a new window") to find out about our return and exchange period, refund info, restocking and return fees, and more. ## Get the device ready to return Be sure to follow these instructions, or we may have to charge you the full cost of your device. Make sure you: - Turn off [Find My device features](https://www.att.com/support/article/wireless/KM1000495/?tabIndex=2 "Link opens in same window") and other security settings - [Back up and transfer](https://www.att.com/support/article/wireless/KM1000927/ "Link opens in same window") your personal info - Sign out of any cloud services - Reset the device to factory settings and delete your eSIM (if applicable) - Remove SIM cards, memory cards, and other accessories Want detailed steps? Go to [Device help center](https://www.att.com/device-support/selector/ "Link opens in a new window") and choose your device, then look for the desired task. (If you need eSIM details, look for eSIM in __Device info__.) Or, check out [Apple Support: What to do before selling or giving away your iPhone, iPad, or iPod touch](https://support.apple.com/en-us/HT201351 "Link opens in a new window"). __Heads up:__ Have an iPhone 18 Pro Max? [Get more info on how to return your phone](https://www.att.com#FAQ) __Track your return__ To track the status of your return, check your [order history](https://www.att.com/orders/history "Link opens in a new window"). ## Exchange or return a new device - You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or [__800.331.0500__](tel:%20800.331.0500). - For 15 days or more, a refund is subject to the manufacturer’s warranty period. Want more info? Go to our [return policy](https://www.att.com/wireless/return-policy/ "Link opens in a new window") and watch the Returning your device video. Also check out the Consumer returns section for specific return details. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I return my iPhone 18 Pro Max? Returning an iPhone 18 Pro Max requires special transportation. __If you live in the 48 contiguous states__ You must ship the phone by ground only. Don’t use air shipping. Attach both the shipping return label and battery warning labels (UN3481 and Forbidden for Transport aboard Aircraft and Vessel) to the package before dropping it off. - Check your return confirmation email or [your recent order](https://www.att.com/checkorder "Link opens in a new window") for a link to the required shipping labels. - Print both the shipping return label and battery warning labels. Make sure to __print the battery warning labels in color__. If you don’t, your package may be returned. - Make sure the shipping return label or tape doesn’t cover the battery warning labels. __If you live in Alaska, Hawaii, Puerto Rico, and other island locations__ Drop the package off at an AT&T store for processing. Don’t return via U.S. mail. What if I can't print my iPhone 18 Pro Max return label in color? Go to a [UPS store](https://www.ups.com/ "Link opens in new window") and ask for the battery warning labels (UN3481 and Forbidden for Transport aboard Aircraft and Vessel). You can also print the labels and drop off your packaged device (printing fees may apply). * * * Last updated: September 18, 2026 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Was this info helpful? 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