Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Troubleshoot Wi-Fi and data internationally

Learn how to troubleshoot Wi-Fi and data issues when traveling abroad.

ArticleDETAILED STEPS

Find out how to troubleshoot Wi-Fi and data issues

International cellular data issues

Having trouble connecting to or using cellular data? Check out our tutorial on Device Support > Learn how to use > Connectivity > Signal & Cellular Data.

Still need help? Try these tips:
  • Make sure your device isn't in airplane mode. 
  • Try a manual scan and select a network other than the one you're currently on. This won’t work in Mexico or Canada.
  • Restart your device. If it has a removable battery, take it out and put it back in.
  • Remove your laptop card if you’re using one, restart your laptop, and reinsert the card.
  • Use the international coverage map to confirm data service availability.
  • Troubleshoot your Internet connection.
Show more

International Wi-Fi issues

Having trouble connecting to Wi-Fi® while traveling abroad?

Heads up: International data rates apply if you use data abroad. For more info on using data services abroad, see our data service Terms and Conditions.
Show more

Need help while abroad?

If you need help while traveling outside the United States:
  • Chat with us when available. Keep in mind, this feature isn’t available for AT&T PREPAID℠ (formerly GoPhone®).
  • Call +1.314.925.6925 (free from your AT&T wireless phone).
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!

Looking for more info?

Make sure your device works when you travel internationally
Call and text internationally
Ways to manage international usage

Community discussion

Explore the wireless forum

Ask questions. Get answers. Help others. Join the conversation!
...Go to discussion