Troubleshoot Wi-Fi and data internationally

Having trouble connecting to or using cellular data? Check out our tutorial on Device Support > Learn how to use > Connectivity > Signal & Cellular Data.

Still need help? Try these tips:

• Make sure your device isn't in airplane mode. 
• Try a manual scan and select a network other than the one you're currently on. This won’t work in Mexico or Canada.
• Restart your device. If it has a removable battery, take it out and put it back in.
• Remove your laptop card if you’re using one, restart your laptop, and reinsert the card.
• Use the international coverage map to confirm data service availability.
• Troubleshoot your Internet connection.
  

Having trouble connecting to Wi-Fi^® while traveling abroad?

• Make sure your device’s Wi-Fi is on. Learn how to enable and disable Wi-Fi on your device. 
• Check for available Wi-Fi hotspots in range.
• Learn how to troubleshoot your Wi-Fi connection.

Heads up: International data rates apply if you use data abroad. For more info on using data services abroad, see our data service Terms and Conditions.