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Troubleshoot Wi-Fi and data internationally
Learn how to troubleshoot Wi-Fi and data issues when traveling abroad.
DETAILED STEPSFind out how to troubleshoot Wi-Fi and data issues
International cellular data issues
Having trouble connecting to or using cellular data? Check out our tutorial on Device Support > Learn how to use > Connectivity > Signal & Cellular Data.
Still need help? Try these tips:
Still need help? Try these tips:
- Make sure your device isn't in airplane mode.Â
- Try a manual scan and select a network other than the one you're currently on. This won’t work in Mexico or Canada.
- Restart your device. If it has a removable battery, take it out and put it back in.
- Remove your laptop card if you’re using one, restart your laptop, and reinsert the card.
- Use the international coverage map to confirm data service availability.
- Troubleshoot your Internet connection.
International Wi-Fi issues
Having trouble connecting to Wi-Fi® while traveling abroad?
Heads up: International data rates apply if you use data abroad. For more info on using data services abroad, see our data service Terms and Conditions.
- Make sure your device’s Wi-Fi is on. Learn how to enable and disable Wi-Fi on your device.Â
- Check for available Wi-Fi hotspots in range.
- Learn how to troubleshoot your Wi-Fi connection.
Heads up: International data rates apply if you use data abroad. For more info on using data services abroad, see our data service Terms and Conditions.
Need help while abroad?
If you need help while traveling outside the United States:
- Chat with us when available. Keep in mind, this feature isn’t available for AT&T PREPAID℠(formerly GoPhone®).
- Call +1.314.925.6925 (free from your AT&T wireless phone).
