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Troubleshoot Wi-Fi and data internationally

Learn how to troubleshoot Wi-Fi and data issues when traveling abroad.


ArticleDETAILED STEPS

Find out how to troubleshoot Wi-Fi and data issues

International cellular data issues

Having trouble connecting to or using cellular data? Check out our tutorial on Device Support > Learn how to use > Connectivity > Signal & Cellular Data.

Still need help? Try these tips:
  • Make sure your device isn't in airplane mode. 
  • Try a manual scan and select a network other than the one you're currently on. This won’t work in Mexico or Canada.
  • Restart your device. If it has a removable battery, take it out and put it back in.
  • Remove your laptop card if you’re using one, restart your laptop, and reinsert the card.
  • Use the international coverage map to confirm data service availability.
  • Troubleshoot your Internet connection.
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International Wi-Fi issues

Having trouble connecting to Wi-Fi® while traveling abroad?

Heads up: International data rates apply if you use data abroad. For more info on using data services abroad, see our data service Terms and Conditions.
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Need help while abroad?

If you need help while traveling outside the United States:
  • Chat with us when available. Keep in mind, this feature isn’t available for AT&T PREPAID (formerly GoPhone®).
  • Call +1.314.925.6925 (free from your AT&T wireless phone).
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